⌚ Dedicated Customer Service Associate (m/w/d) for Cartier Boutique bei Richemont in Frankfurt am Main

Stichworte

• AfterSales
• Luxusgüter
• Uhren
• Schmuck
• Kundenberatung
• Frankfurt
• Cartier
• Service
• Reklamationsmanagement
• Technik

Zusammenfassung

Richemont sucht für die renommierte Maison Cartier in Frankfurt einen engagierten Customer Service Associate (m/w/d) zur Verstärkung des Boutique-Teams. In dieser auf zwölf Monate befristeten Position übernehmen Sie die professionelle Betreuung von After-Sales-Kunden sowie administrative Aufgaben rund um Reparaturen und Serviceprozesse. Neben technischem Support wie Gravuren und Bandwechseln koordinieren Sie die Bestandsführung und arbeiten eng mit dem zentralen Kundenservice zusammen. Idealerweise bringen Sie eine kaufmännische oder handwerkliche Ausbildung sowie Erfahrung im Luxussegment oder der gehobenen Hotellerie mit. Werden Sie Teil eines exzellenten Netzwerks, das Tradition mit Innovation verbindet und individuelle Talente gezielt fördert.

Benefits und Qualifikationen

• 12 Monate befristet
• Technische Tätigkeiten wie Gravuren
• Erfahrung in der Hotellerie willkommen
• SAP-Kenntnisse vorteilhaft
• Bestandsmanagement
• Luxussegment

Stellenausschreibung

Discover Your Career at Cartier

Richemont stands as a global leader in the luxury industry, home to prestigious Maisons specializing in exquisite jewelry, watches, and high-end accessories. Each House represents a legacy of style and craftsmanship. We are currently seeking a dedicated Customer Service Associate (m/f/d) for a 12-month fixed-term contract to support our vibrant Boutique Team in Frankfurt as soon as possible.

How You Will Make an Impact

In this role, you will provide premium support for our After Sales clientele within the boutique environment. Your responsibilities include the administrative management of service processes, from product intake to final return. You will collaborate closely with the Richemont Customer Service team and oversee inventory tasks for repairs and leather straps. Furthermore, you will perform technical tasks such as polishing, engraving, and watch strap adjustments while handling customer concerns with a proactive and solution-oriented approach.

What We Are Looking For

• Completed commercial or technical training (e.g., as a watchmaker or goldsmith); we also welcome applicants from the luxury hospitality sector.
• Substantial experience in After Sales customer service, preferably within the jewelry or watch industry.
• A genuine passion for our brand heritage and high-end products.
• Proficiency in both German and English.
• Strong MS Office skills and a tech-savvy mindset, ideally with initial SAP/ERP experience.

What We Offer

At Cartier, you will join a community rooted in responsibility and collective spirit. We empower our talents to excel by drawing inspiration from diverse cultures and preserving our unique heritage. We provide an energizing environment for professional growth where your individual vision contributes to a lasting legacy of creativity.