Are you ambitious, excited by the growth of the EV market and looking for a job in Operations? Do you want to represent Shell Recharge Solutions in the DACH region? Then the position of Operations Agent might be the job for you!
WE ARE SHELL RECHARGE SOLUTIONS
We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go. With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points and a mobile app and charge card, that provide access to 275,000 charge points in over 33 countries.
YOUR TEAM IS IN CHARGE OF
The Delivery Agent will operate at the intersection of the installation and maintenance partners for the Charge Point installations, both for downstream mobility (DSM) and other customers. You will support in programme planning, site preparation, installation execution, and service
visit management.
THIS IS HOW YOU WILL CONTRIBUTE
Your core accountabilities are to...
Support the delivery of sites with charge points.- Support the installation and maintenance partners, in case of DSM, these partners are called the Engineering, Procurement, Construction Manager (EPCM) and Field Maintenance Coordinator (FMC) respectively
- Monitor incoming order flow of installations and support planning of installation.
- Carrying out predominantly remote Site Acceptance Tests for Shell Recharge and Shell Destination installations and deliver all preparation activities;
Success will be when you...
Ensure that our installation and maintenance partners install and maintain Charge points
as per our quality standards, resulting in a seamless commissioning process and great
onboarding experience for our customers
This is how you will contribute... - Provide support during the sales process to SRS Sales colleagues and installation partners
- Ensure remote Site Acceptance Tests are completed to our defined standards
- Monitor incoming orders for installations and support the planning of those with our
customers and / or installation partners and / or other stakeholders
- Provide partners with support during the period in which chargers are installed, on-site if
required
- Work with your colleagues from the SRS HQ to ensure that the hardware is delivered and
installed timely and correctly
- Ensure that our Charge Point installations are executed as per our quality and safety
standards
.
THE PERSON WE ARE LOOKING FOR
Have experience with... - Supporting installation and maintenance service providers
- Order flow monitoring and order planning for complex multi-stakeholder deliveries
- Working in a dynamic B2B environment that constantly strives for improvement of the
customer experience
Be skilled at ... - Communicating with a technical and non-technical audience
- Educating technically skilled people
- Stakeholder management, on various levels of seniority
Be... - Highly motivated to deliver a top customer experience
- Goal oriented, analytical, and precise
- A strong communicator
- You are authentic and inclusive. As part of our team, we enjoy being down-to-earth and aim
to have a positive outcome for everyone. We do this by creating trust – and trust comes
from transparency, openness and by being up-front as a person
Have knowledge of... - German and English, both verbal and written, professional level
- Bachelor degree or similar, (Electro) technical education is highly valued but not a must.
- You have the ability to communicate effectively with mechanics in the field as well as with
colleagues in the office
- You are enthusiastic, proactive and can work independently
- You are able to differentiate between details and headlines whenever necessary, to give
direction and make the right decisions
- You are authentic & inclusive. As part of our team, we enjoy being down-to-earth and aim to
have a positive outcome for everyone. We do this by creating trust – and trust comes from
transparency, openness and by being up-front as a person.
WHAT IS IN IT FOR YOU?
Working at Shell Recharge Solutions means working in a fun, fast-growing i