At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Tasks: Ensure operational excellence for key accounts.
- Ensure that customer expectations are exceeded
- Ensure a harmonized and sustainable service level (cross-country / cross-regional)
- Interface operational requirements with IT- / solutions-driven process flows
- Drive required developments in systems, resources and facilities
- Maintain daily contact with both the customer and internal teams
- Maintain high levels of internal training and ensure all key documents are kept up-2-date
- Support project management for ongoing account specific projects
- Drive new business implementations which include SOP creation, KPI definition and solution design, assist and liaise with customer onboarding team for new project implementation and /or re-engineering
- Operational data analytics: address data quality issues to relevant internal functions and drive for data quality improvement
Drive supply chain improvements
- Monitor and drive regional and / or global KPIs proactively
- Drive supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, etc.)
- Identify & manage joint value projects to ensure win-win situations for customers and DB Schenker
- Design & drive customer quarterly business reviews
Retention management & business growth
- Liaise internally with different Products teams to drive performance improvements / corrective action when performance falls below required levels, and initiate corrective actions with relevant internal functions
- Act as a main interface between Global account team & DBS operational teams
- Ensure business continuity and above-average retention rates
- Drive business growth with selected key accounts
To be successful in the above role, the incumbent should possess/ display the following key skills/ attributes:
- University degree in Logistics, Business Administration, International Management or similar
- Minimum 5 years job experience in ocean freight incl. operational procedures in ocean freight
- Management experience in leading a customer specific control tower / operational team is beneficial
- Relevant skills and experience in IT / solutions (order management and freight management experiences are beneficial)
- Understanding of operational implications is a must
- Project management and change management skills
- Fluent English
- Confident presentation skills and experience in working with key accounts
- Analytical skills and structured approach, detail-oriented mentality and data-driven
- Ability to focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality
- Proactive, result oriented and customer focused
- Independent and able to steer and make logic decisions
- Team spirit and excellent communication & networking skills
- Willingness to travel both short and long-haul trips