Jetzt als Supervisor, IT Support South Germany bei Hydro in Ulm bewerben – Deine Chance!

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose:

The IT Supervisor, besides the daily technical tasks, is responsible for on country level coordinating the work of the and the IT Analysts reporting to him/her. He/she is also responsible for setting targets to his/her direct reports and measuring performance against them. As part of his/her daily technical tasks he/she is responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems.

Responsibilities:

• Coordinating the work of the IT Analysts
• Setting targets to his/her direct reports and measuring performance against them
• Acting as Location representative of Hydro GBS IT professionals towards location Business Customers for any such computer systems
• Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
• Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
• Taking active part in incident resolution flow through a series of actions, either face to face or over the telephone
• Working with global support teams to resolve both IT infrastructure and Application related issues
• Taking part in IT systems change management flow
• Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
• Replacing parts as required and maintaining user accounts within the locally supported Applications
• Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
• Providing IT infrastructure support for and taking part in the roll-out of new Applications
• Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement
• Maintaining the location specific part of the Active Directory
• Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies

Requirements:

• Minimum 5 years of work experience on the field of IT Infrastructure
• Understanding of a manufacturing environment is preferred
• IT Technician qualification is a must; IT Engineer or equivalent is preferred
• ITIL Certification is preferred
• Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum; Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; Database management, etc.)
• Fluency both in German and in English is a must
• People management experience
• PRINCE2 knowledge/certification is preferred

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in ONE with your CV and optionally a cover letter until: 10/31/2023