Werde Teil von osapiens: Customer Support Representative (m/f/d) in Mannheim wartet auf dich

osapiens

Mannheim

Stellenausschreibung

osapiens – Join us in building a sustainable future

We are a fast-growing SaaS Company with more than 200 employees, and we believe that the key to success is to build a diverse and heterogeneous team. A team of different personalities working towards a common, ambitious goal: To help companies grow with Corporate Sustainability.

Trusted by over 1.000 companies, our osapiens HUB translates business partner & product transparency and operations efficiency into Corporate Sustainability Reporting & Strategy by Artificial Intelligence power.

What we offer:

An open communication culture with flat hierarchies and short decision-making paths in our young company
Professional and personal development opportunities in a growing environment
Flexible working hours and the opportunity to work on the move
Working with the latest technologies and state-of-the-art equipment
Regular health offers
A wide range of company benefits
Regular team events
Sustainable mobility options
And of course: free drinks and snacks

Your tasks on our team…

You manage and handle 1st level support inquiries, troubleshooting, and issue resolutions
You field customer inquiries and provide immediate assistance
You escalate more complex or technical issues to 2nd level support
You ensure diligent follow-ups to confirm that clients have received satisfactory solutions to their problems
You close tickets once issues are resolved, ensuring all documentation is accurate and complete
You provide 24/7 support to accommodate customer needs across different time zones

Your experience and knowledge…

Degree in IT, business administration or a similar field is preferred
Previous customer support experience is desirable, preferably in a SaaS or technology environment
Proficiency in managing and resolving customer requests, with a focus on timely and effective responses.
Familiarity with utilizing support tools and platforms to manage tickets and customer interactions.
Detail orientation with a commitment to thorough documentation and follow-ups.
Analytical thinking with a focus on improving personal key performance indicators (KPIs).
A high affinity for technology and solving technical problems
Ability to work flexibly in a 24/7 environment
Very good skills in English and German

osapiens Services GmbH

Julius-Hatry-Str.1

68163 Mannheim

p +49 621 150 206 90

www.osapien... [Vollständig anzeigen]

Job Type: Full-time

Work Location: Hybrid remote in 68163 Mannheim