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European Air Transport Leipzig GmbH (EAT) is a subsidiary of DHL Group. It is an aircraft maintenance company as well as a cargo airline. The fleet of EAT Leipzig consists of 36 aircraft, including Airbus A300-600, A330-200 and Boeing 757. At present, destinations in Europe, Africa, North America and the Middle East are approached. The company currently employs approximately 1200 staff at its bases at Leipzig/Halle airport and in Brussels.
The Flight Operations Control Senior Professional reports to the Manager FOC – Crew care & FOC Support and is first point of contact for all catering issues as well as for the administration of the Crew Sleeping facilities for own and third party Flight Crews. He / She supports the FOC Team on a 24/7 basis taking care of alle delegated administrational tasks.
- Coordinate crew HOTAC & Travel requirements (managing & booking of Hotel rooms, Transport & Commercial Flights) when Travel Office is closed/regular interface with Travel department
- Take and hand over rental cars ordered for pick-up or drop-of at EAT
- Support all FOC teams (CSD/DSP) in general administration tasks such as preparing flight utensils (flight envelopes, bug cards, reporting forms etc.) for EAT & other airlines
- Checking status if flight plans are submitted in Aviobook and if not, contacting crews / providing catering Overview for next 24 hours in Aviobook
- Handling of Jumpseat Tickets (checking priorities, availability, communication with associated departments EUNCC/CSD) including generating new profiles in the Jumpseat tool
- Facilitate all-around contact between crews and other departments such as Flight operations, Flight Crew Training, HR or HSE (IPads, Uniform fittings, Headsets, important documents, medical travel kits, high visibility vests etc
- Additional duties and responsibilities are part of the individual procedures and/or may be assigned by the Manager FOC
Catering:
- Determine Catering entitlements with checking Flight Crew Rosters according FDP in AIMS
- Decision making about size of catering according rotations/stations and length of ground time
- Administration of and communication to all catering supplier
- Evaluation of surveys & feedback regarding new or actual catering Suppliers / decision making about catering suppliers for new stations or change of suppliers
- Daily Catering Orders for scheduled, Charter-Out flights & ad-hoc flights for EAT B757/A300 & A330 fleet as well as supporting DHK/DHA & ASL with ad hoc orders
- Processing & tracking crew reports and complaints followed by outcome-oriented actions
Crew Sleeping Facilities
YOUR PROFILE
- Completed apprenticeship as foreign language corresponded, field of aviation, hotel industry or other
- Several years of working experience (preferable in DHL aviation environment
- Experience of operating in a fast-paced environment
- Excellent English and German skills (spoken / written)
- Computer literate-proficient in the use of MS Office preferred AIMS/Netline Ops
- Strong interpersonal skills
- Ability to perform in a team
- Ability to communicate with people under stress
- Knowledge and understanding of airline operations and DHL transport business
- Excellent organizational skills and accurate working style
OUR OFFER
- Working on a Great Place to Work® for the world's most awarded TOP employer 2023
- An exciting and challenging task in an international working environment with a tangible corporate culture
- Modern facilities with growing structures
- In-depth and comprehensive introduction to the DHL Express world including start-up training
- Group-wide employee campaigns, employee discounts and offers
- Collec