Verändere deine Zukunft als Visa Support Associate (Korea Visa Application Centre) bei International Organization for Migration – Standort Berlin

VACANCY NOTICE

Position Title : Visa Support Associate (Korea Visa Application Center)

Duty Station : Berlin, Germany

Reference Code : VN-DE1-2023-07

Classification : General Service Staff, Grade G4

Type of Appointment : One Year Fixed-Term Contract – duration 12 Months, with

possibility of extension (40hrs/week)

Estimated Start Date : As soon as possible

Closing Date : 5 July 2023 (Extension)

Established in 1951, IOM is the leading inter-governmental organization in the field of

migration and works closely with governmental, intergovernmental and non-governmental

partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.

It does so by providing services and advice to governments and migrants.



IOM is committed to a diverse and inclusive environment. Internal and external candidates

are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are

considered as first-tier candidates.

SECTION 1

Organizational Context and Scope

Insupport of the Embassy and Consulate of the Republic of Korea (ROK) in Berlin, Germany,

IO M will be providing administrative visa-related services among nine Visa Application

Centres in all Europe, aimed at making the visa application process timelier and more

convenient.

Under the overall guidance of the Chief of Mission in Germany and the direct supervision of

the KVAC Team Leader in Berlin, Germany, the incumbent will provide administrative

support for day-to-day operations of the KVAC operated by IOM.

SECTION 2

Core Functions / Responsibilities:

1. Provide client service excellence to applicants at all times, in full compliance with the
Korean Ministry of Justice regulations and service standards.

2. Assist providing information to the applicants: distribution of forms and checklists;

provision of accurate and timely replies to applicants’ enquiries through phone, email, chat

and in person; assistance and guidance with value added services.

3. Assist in collecting visa applications and sorting the documents: verification of
completeness and correctness of visa application forms; completeness check of the

supporting documents also in remote; sorting of the documents with relevant checklist;

assistance to applicants if the documents are incomplete.

4. Input visa application data: maintain and expert user level with IOM’s VAPS application
management software, ensure quality check of collected data and generated invoices;

accuracy of the tracking of passports and documents with barcode method; scanning and

quality check of supporting documents.

5. Verify visa and service fees: verify correctness of payment and change against the VAPS
application management software; issuance of invoices; daily reconciliation of collected

fees and invoices; secure storage of petty cash.

6. Assist in reporting services: daily reports generation and quality check of collected
applications and fees; daily reports for contact centre (received calls, call-backs, missed

calls etc.) assistance to KVAC team leader in quality check.

7. Delivery and collection of applications and passports: secure transfer of the visa
applications and passports to/from the Korean visa office; sorting and counting of

applications and passports; secure return of passports to applicants and delivery to courier.

8. Maintain a professional appearance, in uniform and migrant friendly demeanour at all
times.

9. Immediately inform management of any problems or issues related to daily work, security
issues, systems and software issues, complaints and make recommendations for

improvement.

10. Perform any other related duties that may be assigned by the team leaders or KVAC
management.

SECTION 3

Required Qualifications and Experience

EDUCATION

University degree in Business Administration, Client Services, Social Science or a related

field from an accredited academic institution; or an equivalent combination of education,

training and experience;

Or

Completed University degree from an accredited academic institution, with at least two years

of relevant professional experience in the field of migration

EXPERIENCE AND SKILLS

• Experience in migrant-related programmes OR visa related services;

• Experience in customer se