🇳🇴 Dynamic Hybrid Customer Service Representative (m/f/d) with Norwegian - Warranty services bei Foundever in Berlin

Stichworte

• Norwegian
• CustomerService
• Hybrid
• Berlin
• WarrantyServices
• Homeoffice
• CareerChangers
• LanguageBonus
• TeamEvents
• Fulltime

Zusammenfassung

Foundever sucht für den Standort Berlin engagierte Customer Service Representatives mit Norwegischkenntnissen für eine hybride Tätigkeit im Bereich Garantieservice. In dieser Rolle unterstützen Sie Kunden eines führenden Dienstleisters für Unterhaltungselektronik bei der Schadensbewertung und Fallbearbeitung per Telefon sowie E-Mail. Das attraktive Vergütungspaket umfasst neben einem soliden Grundgehalt verschiedene Boni für Sprachkenntnisse und Leistung sowie eine Homeoffice-Pauschale. Bewerber profitieren von flexiblen Arbeitszeiten, umfangreichen Mitarbeiter-Benefits wie Bike-Leasing und exzellenten internen Aufstiegsmöglichkeiten in einem globalen Team. Werden Sie Teil eines dynamischen Arbeitsumfelds und gestalten Sie die Kundenerfahrung der Zukunft aktiv mit.

Benefits und Qualifikationen

• Sprachbonus 200€
• 27-31 Urlaubstage
• Homeoffice-Zuschuss
• Mitarbeiterrabatte
• Jobrad-Leasing
• Betriebliche Altersvorsorge
• Kostenlose Deutschkurse

Stellenausschreibung

Are you seeking a versatile role that combines the flexibility of working from home with a vibrant office culture? Foundever is hiring communicative Norwegian speakers to join our customer service team, supporting a leading provider of extended warranties for electronics and home appliances. If you are passionate about helping people and thrive in a dynamic environment, this is your chance to grow with us.

Your Benefits and Growth Opportunities

• Flexible hybrid work model allowing a balance between office life and remote work
• Attractive compensation including language and performance bonuses plus home office allowances
• Comprehensive onboarding and mentoring to ensure your success from day one
• Extensive employee perks such as shopping discounts, bike leasing, and a company pension plan
• Wellness initiatives including fitness apps and health programs
• Exceptional career progression with the majority of management roles filled from within
• International environment with up to 31 days of vacation and optional language courses

Your Core Responsibilities

• Evaluating damage reports for electronic devices from Norwegian customers via phone and email
• Ensuring high customer satisfaction through swift and professional inquiry handling
• Reviewing and validating submitted warranty claims with precision

What You Bring to the Team

• Native-level or C2 fluency in Norwegian and strong English skills (B2)
• Technical interest and comfort using digital tools and communication platforms
• A customer-centric mindset with the ability to remain empathetic under pressure
• Eagerness to learn and adapt in a fast-paced setting

Foundever is a global leader in customer experience, supporting the world's most innovative brands. We celebrate diversity and welcome applications from all backgrounds, including career changers and students. Embark on your next professional journey with us in Berlin!