🌐 Senior Service Coordinator (m/f/d) - After-Sales & Service Management bei DEUTZ AG in Aachen

Service Coordinator (m/f/d) - BU NewTech

NewTech represents next-generation technologies and innovative markets. To ensure our electrified and hydrogen-based solutions achieve global success, service is built in as a primary value driver right from the start.

As a Service Coordinator within BU NewTech, you will take on a vital setup role connecting Business Unit NewTech with Business Unit Service. You will establish, define, and scale the global service strategy for NewTech products, guaranteeing international service readiness across the complete product lifecycle while leading specialized NewTech service experts.

Serving as the central point of contact for all service matters, you integrate service requirements into product development, market entry, and commercialization strategies while leveraging our global service structure as a key partner.

Key Responsibilities:

• Design and scale the global service strategy for NewTech products to meet growth goals and customer expectations.
• Convert product and market requirements into executable, scalable service concepts.
• Serve as the key interface between NewTech and Service units across the entire lifecycle.
• Lead internal service specialists and manage technical field technicians.
• Define target markets and determine required operational capabilities, including spare parts, tools, and training.
• Steer service work packages within project governance frameworks to ensure timely market launch.
• Verify operational readiness of new technical solutions prior to release.
• Support pricing models and establish revenue-generating service upselling concepts.
• Ensure accurate digital service documentation and integrated diagnostic solutions such as FoTa, SerDia, and Serpic.
• Identify expansion opportunities and eliminate service coverage gaps for NewTech clients globally.

Qualifications & Experience:

• Degree in Industrial Engineering, Business Administration, Service Management, or a related discipline.
• Minimum of five years of hands-on experience in service, after-sales, or project steering within automotive, industrial, or mechanical engineering sectors.
• Proven track record in cross-functional coordination between R&D, Sales, and Service management.
• Comprehensive lifecycle understanding of spare parts management, diagnostics, and technical documentation.
• Familiarity with digital diagnostic software and FoTa solutions is highly advantageous.
• Exceptional analytical, structural, and stakeholder management skills.
• Fluency in both written and spoken German and English.

Working Conditions:

• Location: Cologne/Aachen region (Germany) or Oss (Netherlands).
• Start date: Immediate.
• Working style: Office-based with flexible hybrid work arrangements.
• Contract: Full-time (40 hours per week), permanent position.
• Travel: Up to 20%.