We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.
Your tasks - Support our organization to improve our marketing services
- Develop an excellent understanding of our customer needs and how marketers create content to engage customers
- Design and implement qualitative research in the form of job shadowing, interviews, focus groups, diary studies, etc. while you will have support from researchers to understand external user needs
- Guide the organization about Service Design, Design Thinking and Human-Centered best practices and develop human-centered solution hypotheses, based on insights you uncover
- Collaborate with UX designers, researchers, product owners, marketers, and partners from across the marketing organization to drive innovation in a legacy marketing organization
- Build customer journey maps and service design blueprints, bringing together existing knowledge and perspectives from colleagues and ensure internal coordination of activities to support the ideal digital customer journey
Your experience - Bachelor's degree in a human-centered design practice, psychology, social sciences or other relevant field
- Many years of professional experience in making service blueprints, facilitating design sprints, and be able to share examples of when you have used human-experience insights to drive product and service innovation with measurable outcomes
- You have the skills for systems thinking and are skilled in handling ambiguity and complexity; ultimately communicating your understanding in a logical and methodical way
- You are a strong teacher and know how to communicate sophisticated ideas with multiple modalities: storytelling, visualizations, new frameworks for thinking about problems, etc.
- You are comfortable working in international and diverse teams and with colleagues with different backgrounds and seniority levels
- Collaboration, open and trustful dialogue, and agile approach are not just buzzwords for you but are the basis of your daily work ethic
- You speak and write English fluently on a business level
What we offer
- 2 to 3 days of mobile working per week as a global standard
- Development opportunities for both personal and professional growth
- 30 leave days and a variety of flexible working models that allow time off for yourself and your family
- Share matching programs to become a shareholder of Siemens AG
- Attractive job ticket offers and free use of e-charging stations (dependent on location)
- Find more benefits here
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
Make your mark in our exciting world at Siemens. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
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