Jetzt als (Junior) Process Coordinator (f/m/d) - Customer Service bei IONOS in Karlsruhe durchstarten

• Participate and assist in coaching he cross-organizational process improvement communities to design, develop, and deliver processes, methodologies, and tools/features that help customer service teams continuously improve productivity and enable creativity and new ways of working.
• Analysis of current processes across organisations to raise services improvements and implement as appropriate.
• Overseeing the implementation of new processes as well as their troubleshooting and improvement.
• Creating and presenting process improvement reports.

• Initial work experience as a process manager or comparable experience.
• In-depth knowledge in customer care units and/or supporting products/services.
• Knowledge and experience working with different JIRA instances (further IT/scripting skills will be considered as a plus).
• Strong analytical and conceptual skills, with a working knowledge of state-of-the-art systems and tool chains.
• Fluent knowledge of English and French.

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

IONOS SE
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe
Jobs@ionos.com