Ergreife deine Karrierechance als Customer Care Specialist for Germany bei GymBeam in Homeoffice

WHAT WILL YOUR DAY LOOK LIKE

• respond to emails, phone calls, Facebook & Instagram messages, and messages on marketplaces on the German market
• respond to customer reviews on Google, Facebook, price comparison websites, and others based on German market
• assist with the placement of orders, refunds, or exchanges
• checks and creates credit memos for B2B and B2C customers
• checks the status of orders and solves the issues of the orders
• work with team leader of customer care to ensure proper customer service is being delivered
• collaborate with the business team regarding product questions, or with the marketing team regarding promotions
• review customers' reviews of products on the local website
• follow communication procedures, guidelines, and policies
• select appropriate responses to customer issues and work quickly to resolve them