We are looking for an Implementation Consultant, to join our EMEA Service Implementation team.
Reporting to the ‘Manager, Service Implementation’, the Implementation Consultant provides services to customers such as consulting, system analysis, configuration, (web-)trainings, workshops, implementation assistance and customer guidance as part of a project team led by a Project Manager.
This is an amazing opportunity for someone to work on onboarding our library products.
If you have experience with customer consultation and requirement analysis, system configuration, data analysis, project coordination, and support for post-implementation issues, we would love to speak with you.
About You – experience, education, skills, and accomplishments.
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Bachelor’s degree in Library Information Science, Computer/Data Science or related fields.
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5-7 years of experience with library software solutions. A background in academic libraries, or higher education.
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Fluency in English, German and Turkish.
It would be great if you also had
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2 years of experience in structured libraries or implementing software in a SaaS environment
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Knowledge of workflows in the sector of Higher Education (HE), e.g., Information Management, Electronic Resources, Library Management, Teaching and Learning and/or academic research processes.
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Prior experience working with Ex Libris products such as Alma, Primo etc.
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Experience with project management
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Previous experience with web-based information systems and familiarity with industry standards relevant in the Higher Education and Library market, e.g., metadata standards and experience working with MARC, Dublin Core and/or other metadata standards used in the library and information markets.
What will you be doing in this role?
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Conduct system and data analysis as part of Ex Libris products implementations.
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Perform Ex Libris products configuration based on customer’s requirements.
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Interpret and understand customer requirements and workflows and translate into solutions.
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Analyze and troubleshoot customer issues and requests.
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Provide consulting, guidance, and assistance to customers during the project life cycle to ensure a successful implementation and high customer satisfaction.
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Train customers in Ex Libris products, web-based or via on-site workshops, and provide knowledge transfer and support for workflow and configuration decisions.
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Coordinate implementation activities with project managers and others in the Professional Services organization, as well as with other global Ex Libris teams.
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Carry out post-implementation consulting services to ensure client satisfaction.
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Use defined procedures and systems to perform and document implementation tasks.
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Contribute to the development and improvement of standard procedures and tools as needed.
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Provide project management for small scale projects and take responsibility for the coordination of all project work, project planning, monitoring, tracking, communication, reporting, risk management and escalations.
About the Team
You will join the Ex Libris Professional Services EMEA team, which consists of around 40 people located in different EMEA countries.
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You will become a member of a sub-team of 5 people, reporting to a Team Leader
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The team is very experienced working in a virtual environment.
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We do our best to
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Help each other sharing problems and celebrating success.
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Be very customer focused.
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Keep the team spirit high while working remotely.
The role reports to the Manager, Service Implementation, based in Germany.
Hours of Work
This is a full-time, permanent position based in Germany (remote).
This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed. The teams you will work with are primarily located in EMEA.
This position will require between 10%-20% travel.
#LI-Hybrid, #LI-Remote
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations