In the departments of the "Supporting Functions" you may not come into direct contact with our products, but with your expertise you contribute significantly to the smooth functioning of our company. Only with colleagues from these structured, efficient and supportive departments, such as Human Resources, Accounting, Controlling, IT and Communications, is it possible for us to grow beyond ourselves and achieve our goals as a company.
- Professional and disciplinary management of the team members
- Planning and controlling tasks within IT end user support
- Assigning and processing support tickets
- 2nd / 3rd level support
- Simple Active Directory administration (resetting passwords, unlocking users, default permissions, moving clients to OU groups)
- Installing and configuring client operating systems and software
- Repairing defective components in the client sector
- Contact person for project work – special hardware & client systems
- Advanced administrative tasks regarding networks and switches
- VDI/Citrix administration in the ASML environment
- Assembling & repairing client/special systems
- Analyzing / repairing notebooks, client and special systems
- Ensuring troubleshooting occurs during daily operations
- Contract and license management
- Controlling external service providers and suppliers
- Responsible for preparing the documentation and guidelines
- Mentoring new employees during their IT end user support training
- Continually coordinating processes and specifications with global ASML End-User Service
- Supporting the transferring/integrating of local end-user service processes into the local organization
- Further developing employees in accordance with global ASML guidelines and opportunities
- University degree in computer science/business informatics or related sectors, several years of relevant professional experience
- Proven experience in IT helpdesk / end-user services
- System installation, configuration and analysis experience
- In-depth knowledge of end-user system infrastructures including networks, IT security and cloud computing
- Good sound knowledge of the current Windows system
- Very good hardware knowledge in the client and peripherals sectors
- Knowledge of data protection processes and regulations (e.g. GDPR)
- Leadership and organizational skills
- Ability to manage multiple projects
- Excellent communication skills
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
What we offer you: - A job with a promising future in Berlin Neukölln
- Your daily working hours can be organized on a flexible basis
- We reward performance with an attractive remuneration (including Christmas and holiday bonuses as well as variable remuneration components)
- A varied and innovative working environment in a strong team
- Together we can realize your professional plans for the future and offer you specific opportunities for advanced training and development
- Flat hierarchies and short decision-making processes that encourage independent work
- The opportunity to convert variable remuneration components into additional days off
- We promote team spirit through regular company events
- Extensive health and sports offers (e.g. subsidy for sports activities, health days, company doctor, free vaccinations, etc.)
- Travel allowance for BVG company ticket or bicycle
- We will reward your recommendations through our "Employees recruiting employees" program.
- Reimbursement of moving expenses for you and your family
- Access to organized childcare and vacation care
- A variety of attractive discounts
Are you interested? - Then apply now using our online application form, stating your expected salary as well as your earliest joining date.