About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
www.FiskerInc.com
– and enjoy exclusive content across Fisker’s social media channels:
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Instagram
,
Twitter
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YouTube
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LinkedIn
. Download the revolutionary new Fisker mobile app from the
App Store
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Google Play
store.
This role is based in Hamburg, Germany
Role Overview
The Master Technician leads the Fisker workshop and its service team. He is responsible for providing the best-in-class service and diagnostic of our electric vehicles. This position requires an experienced service professional with a solid background and hands-on experience in EV maintenance, diagnostics, and repairs.
Our ideal candidates will have a passion for and a deep understanding of the latest EV and OTA technologies. You exhibit a can-do attitude to work collaboratively in a dynamic, fast-paced environment within the Aftersales teams to fix it right the first time and maintain high customer satisfaction. Please join us in our exciting journey to launch the Fisker Ocean!
Responsibilities
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Is the registered leader for the local Fisker workshop.
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Perform Vehicle Diagnostics, Fix IT Right the First Time Repairs, and Manual & Over-The-Air Software Updates at a Fisker facility and/or Port of Entry.
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Avoid repeat repairs and buyback cases by understanding the customers' complaints and following correct service procedures to maintain high customer satisfaction.
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Assist in the preparation and validation of detailed Service Repair Manuals, Service Bulletins, Technical & Parts Information, Field & Owner Communications, etc.
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Promptly identify and report complex technical issues encountered in the field.
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Successfully complete required trainings to maintain Master Technician qualification.
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Supervise a team of technicians and makes sure the team performs tasks according to Fisker standards. Coach and guide Jr. Technicians.
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Provide back-up to support Mobile Master Technicians, in low service capacity situations to ensure optimal customer service and swift repair time.
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Provide root cause analysis support, emerging trend identification, trouble shooting and facilitate appropriate reporting.
Basic Qualifications / Knowledge / Experience
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Completed apprenticeship to automotive master craftsman (German KFZ Meister)
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Have the appropriate certification to register as workshop leader in Germany (KFZ Meisterbetrieb).
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High voltage certificate (German EFKffT or VEFK, AuS preferred).
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High voltage working experience, experience with working under life conditions is a plus.
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Five or more years in an EV service role with hands-on working experience using diagnostic tools and network protocols, e.g., ECU troubleshooting on CAN/LIN/i/Body Bus, LVDS, etc.
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Fluent spoken and written German and English, additional languages are a plus.
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Outstanding technical problem-solving ability with a customer facing experience preferred.
Additional Requirements
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Strong interpersonal and communication skills to establish effective working relationships.
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Independent self-starter with a sense of urgency
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Effective in handling multiple priorities, organizing workload, and meeting deadlines.
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Punctual and reliable
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Excellent work ethic and collaborator
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Eager to learn innovative technologies.
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Must be willing to travel both domestically, as well as internationally, as required.
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Must be willing to work overtime and on weekends where needed to meet deadlines and company goals.
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Proven customer interface experience, time spent as an automotive service advisor a plus.
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Ability to teach fellow colleagues about technical topics.
Preferred Skills / Experience / Competences
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Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
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