Job Description (Posting).
Detailed Description Provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a Senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing, configuring and supporting Windows based computers. In-depth proficiency and knowledge and hands-on experience supporting servers and network technology is also required to be successful in this position. The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation. Duties include level 2 and 3 support of IT applications, products and services; configuring, installing, and securing computer hardware, software, servers and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems. . Work is subject to general review and approvals of the supervisor(s). Examples of Work: General Technical Responsibilities Maintenance and Installations and troubleshooting Project implementations and rollouts Technology Consultative Services Job Requirements Qualifications: Minimum Qualifications Bachelor s degree from an accredited higher-education institution or five years relevant experience. Strong knowledge and experience with Windows operating systems and virtual servers Understanding of network, systems and configurations A+ certification plus one, preferably two, of the following certifications: Minimum of 5 years experience supporting Windows 7, Ms Office 2007/10/13 , Internet Explorer, Anti-Virus, Laptop Wireless setups, Hardware Break/Fix Support, Software Break/Fix Support, Encryption N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI. HP Certification must be completed within 3 months of employment Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy. Preferred Qualifications Experience as a senior-level Desktop Systems Technician or Engineer in a financial setting for a minimum of 5 years Market Data Products, Trading Floor Systems MCSE, MCSM; Systems and/or Networking Certification a plus Performance Expectations: Knowledge, Skills & Abilities An expert-level understanding of hardware and software PC Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field. Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer confere