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Karrierechance: Werde Site Support Solutions Team Manager - Europe bei Care Access in Deutschland
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Care Access
Deutschland
Stellenausschreibung
What We Do
Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
DESCRIPTION: DUTIES INCLUDE, BUT NOT LIMITED TO:
- Communicate with clients, and project teams to implement and monitor impact of the site support services, tactical plans, make additional operational and recommendations as needed.
- Manage the scope of work, objectives, quality and deliverables and other activities of
assigned projects (based on scope, may co-manage or independently manage projects)
- Serve as primary operational project contact for site support programs with client to
ensure appropriate communication channels are maintained and reporting schedules
adhered to as required.
- Management of assigned project budget to meet financial and company goals.
- Coordinate project activities for study team and clients to ensure project milestones and
deliverables are met.
- Develop and implement risk management plans to support delivery of service capability.
- Support continuous improvement to ensure quality measures are met and improving
overall capability.
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their role or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on reward and promotion based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
ROLE REQUIREMENTS:
- Strength in communication, planning, and time management skills
- Strong People Skills
- Demonstrated Project Management Experience
- Understanding of Clinical Research Site Dynamics.
- Ability to influence effectively both internally and externally
- Candidate will be in Europe and have a willingness to travel as needed to sites in Europe
- Attention to detail, ability to meet deadlines and respond to sites in a timely manner
- Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well
with a diverse site and customer base along with internal teams.
- Fluency in English and additional European languages required ( German and/or French a plus)
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong organizational skills
- Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, clients, and vendors
- Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
- Strong computer skills with demonstrated abilities using clinical trials database, IVR systems, electronic data capture, MS word and excel
- Ability to balance tasks with competing priorities
- Critical thinker and problem solver
- Ability to work independently in a fast-paced environment with minimal supervision
EDUCATION/CERTIFICATION EXPERIENCE:
- A minimum of 5 years in Clinical Research, Client Relationship Management or Customer Success role
- College degree or equivalent of education and experience
- Research experience
- Office/business skills
- Proven experience as supervisor or relevant role
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believ
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