We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments
As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues
What you will be doing:
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Tier 3 support: installing, supporting, and resolving technical issues and challenges
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Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
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Problem reporting, customer concern, replication, and resolution management
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Response to customer technical inquiries
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Site visits and conference calls with customers and partners.
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Developing & refining internal processes to improve support efficiency and productivity
What we need to see:
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B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
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5+ years of experience in providing Customer Support for hardware & software products required
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Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required
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Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
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Linux experience and scripting
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Automation - Ansible
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The ability to work under pressure and support high-level customers
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Experience with operating and configuring major vendors’ network equipment such as switches and routers
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Analysis and diagnosis of highly complicated networking problems
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Good communication and presentation/oral skills
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Excellent verbal and written English skills
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Tenacious, with good follow-up, and attention to detail
Ways to stand out from the crowd:
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Knowledge of Linux/Unix (Administration level)
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Ethernet (10/40 GigE) and/or Infiniband
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Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI)
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Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!