Senior VP, Biofuels (m/f/d) Leuna Vollzeit UPM Senior Technician Germany Service Offshore (f/m/x) Hamburg Vollzeit Siemens Gamesa Renewable Energy Test Pilot - Flight Test Projects (m/f/d) Bruchsal Vollzeit Volocopter GmbH
Zalando
Berlin
The Trust & Safety Operations Manager role is a key position within our Design, Marketing, & Content (DMC) business and tech function, dedicated to delivering exceptional and inspiring experiences for Zalando’s customers. As a pioneering member of Trust & Safety at Zalando, you’ll play a pivotal role as we scale user- and creator-generated content, ensuring we protect users, meet regulatory standards, and uphold Zalando’s reputation and public trust. We seek a strategic and influential leader with a passion for safety, adept at navigating complex, fast-paced environments. With your expertise in policy operations, risk mitigation, and cross-functional collaboration, you will significantly advance Zalando’s commitment to creating a safe and trustworthy experience for millions of users across 25 European markets.
Develop and implement scalable, efficient processes to enforce Zalando’s policies and guidelines for users, creators, and partners, ensuring safety and inclusivity across the platform.
Serve as the primary contact for vendor teams and frontline moderators, equipping them with effective workflows and holding them accountable to high standards of quality and productivity.
Apply quantitative data and sound judgement to make swift, high-stakes decisions on complex enforcement and crisis issues, ensuring decisions are consistent, clear, and aligned with Zalando’s values.
Work closely with Product and Engineering teams to inform automation tools that efficiently detect and remove harmful content.
Track key performance indicators that measure operational effectiveness, using these metrics to guide continuous improvement.
Leverage data to identify gaps in policy enforcement, operational workflows, or platform safety features. Drive initiatives to address these gaps, ensuring a proactive approach to trust and safety challenges.
Partner closely with the Senior Manager of Policy to operationalise policy updates.
As the function scales, coach operations specialists who will handle day-to-day tasks.
You’re proud of your degree (Bachelor, Master, MBA) and real-world operations experience.
You have 4+ years of relevant work experience in Trust & Safety, scaled operations, or a related role at an e-commerce company or marketplace, specifically handling issues like copyright, regulated goods, etc.
You have a proven track record of developing and implementing effective enforcement processes, with a strong understanding of safety principles and risk management.
You can quickly identify problems, thoroughly analyse them, and deliver feasible policy enforcement solutions.
You possess strong communication and interpersonal skills, including experience in stakeholder engagement and advocacy.
You thrive in a fast-paced, dynamic environment, managing multiple priorities and driving results under tight deadlines.
Your oral and written English is business fluent.
If you think you have what it takes, we encourage you to
Senior VP, Biofuels (m/f/d) Leuna Vollzeit UPM Senior Technician Germany Service Offshore (f/m/x) Hamburg Vollzeit Siemens Gamesa Renewable Energy Test Pilot - Flight Test Projects (m/f/d) Bruchsal Vollzeit Volocopter GmbH
Dispatcher Frankfurt am Main Vollzeit Amerikanische Botschaft Berlin Policy Specialist, Legal Removals, Trust and Safety Berlin Vollzeit Google