Deine Chance als Assistant Boutique Manager (m/w/d) bei Chloé in Berlin

A Chloe ASSISTANT BOUTIQUE MANAGER (m/f/d) is An ambassador of the maison, in charge of welcoming every guests into the chloe family.

HE/SHE supports the boutqiue manager in leading the team and supervising boutiques operations to ensure successful business; He/she acts as the boutique leader in the absence of the store management.

1. A CLIENT CHAMPION

• Leads the team to INITIATE AND DEVELOP long-term relationships with clients
• Monitors CRM targets for boutique and per stylists and helps the team to reach them
• Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
• SUPERVISES CLIENT DATABASE with consistent follow up of staff client books
• Coordinates CONTACT CAMPAIGNS, gifting campaigns and other clients’ activations

2. AN OMNICHANNEL BUSINESS Promoter

• Leads by example and supervises sales on the floor to improve business performance and customer service
• ENSURES full engagement of the team with omnichannel services and gives feedback to the Boutqiue manager on individual performance
• Assists Boutique Manager in analysing sales figures and CO-Creates MONTHLY/QUARTERLY/yearly action plan to improve business in line with maison strategy
• Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member
• actively participates in commercial activities and Proactively proposes new ideas to improve business

3. A TEAM LEADER

• Organizes energizing TEAM BRIEFINGS AND ensures consistently high level of motivation
• Maintains Excellent level of product knowledge by all team members AND FOLLOWS UP PROPER IMPLEMENTATION OF ALL NEEDED product and commercial TRAININGS
• Shadows sales on the floor to coach the team and identify further individual training needs
• SUPPORTS Recruitment and induction of team
• Leads by exemplarity, ENSURES good team spirit and translates CHLOE ATTITUDE OF ENTRENEURSHIP, togetherness, EXCELLENCE, creativity and positive impact
• IS AN ACTIVE MEMBER OF ASSISTANT boutqiue managers community: shares best practices, asks, provides support

4. AN OPERATIONS EXCELLENCE SUPERVISOR

• SUPERVISES IMPECCABLE BOUTIQUE ENVIRONMENT and teams grooming AT ANY TIME OF THE DAY
• Proactively liaises with team and management to SUGGEST IMPROVEMENTS IN OPERATIONS, PROCESSES or more globally on boutique environment
• ENSURES IMPLEMENTATION OF ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND sustainability
• Supervises all Stock Management related tasks
• Oversees compliance of established Richemont policies and standards

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,

WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.