The E-Commerce Assistant (m/f/x) is responsible for the communication with all MYKITA E-Shop visitors & customers worldwide. The person oversees all customer touchpoints (email, phone, chatbot, etc.) to create an excellent brand and service experience. In their function, the E-Commerce Assistant aims to provide a First-Class customer experience, and assist in generating sales and conversion, but also aim to decrease returns and abandonment rate.
- Manage all consumer touchpoints / channels of the MYKITA E-Shop
- Ensure a professional, friendly and timely customer support to all MYKITA E-Shop customers
- Supervise develop processes to handle customer requests in the most efficient way
- Coordinate requests with the appropriate internal departments
- Consult and support customers in the buying process
- Provide after-sale communication and service
- Work in close collaboration with the Webshop and Brand team on different projects to assist in driving online sales
- Audit online customer experience and flag any bugs or website issues
- Ad hoc merchandising and product selection for digital features
- Experience in a service-driven environment
- Strong communication and people skills
- Fluent in English and good knowledge in German, additional languages are a plus
- Positive and solution-oriented mindset
- Well-organized, structured, and faithful
- Optical education / background advantageous
- MS office skills
- Experience with ERP–systems
OUR CULTURE & BENEFITS
- The MYKITA HAUS is an international and inclusive workplace with over 270 individuals and 35 nationalities – we value diversity and the wide range of experiences of our team
- Social working environment with gym access and yoga, kitchen facilities, food offerings and company celebrations
- Flexible working hours – we encourage life balance with flexible working models
- MYKITA HAUS provides an inviting workspace in a historic building in Berlin Kreuzberg
- Dogs are welcome
- Employee discount on our products
Jessica Rebenschütz, MYKITA Holding GmbH, Ritterstr. 9, 10969 Berlin, jobs@mykita.com