Ergreife deine Chance als ONE Care Service Agent (Import) m/f/d bei Ocean Network Express in Hamburg

ONE CARE SERVICE AGENT (IMPORT) m/f/d

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

In this role you will be responsible for providing responses to queries from our ONECare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels.

• Smooth customer and service oriented performance for designated clients
• Active communicator with international internal as well as external stakeholders
• Escalation point for enquiries or complaints
• Liaise cross functionally to overcome operational issues
• Ensure compliance with company rules
• Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

• A minimum of 1-2 years of professional shipping experience preferably
• Distinct customer and service focus
• Persuasive, target and result oriented
• Advanced MS Excel skills and a strong administrative focus
• Business fluent in English and local language
• Strong digital orientation and growth mindset

WHAT WE OFFER

• Modern workplace
• Mobile working possibilities (2 days per week)
• Flexible working time
• Company pension scheme
• 30 days vacation
• Open communication and innovative collaboration
• Career & development opportunities

Located in the Hamburg office.