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The Role of the Solutions Architect

Your opportunity in the Solutions Architect team is to become a trusted advisor to GitLab prospects and clients and show how the GitLab solutions address client business requirements. You are responsible for driving and managing the technology and value evaluation and validation stages of the sales process. As a product advocate for GitLab’s Enterprise Edition, you will focus on the technical solution while also understanding the business outcomes the customer wants to achieve.

How success in the role looks like

You help drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, you also support and enable the successful adoption of the GitLab platform by our top enterprise customers. You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value. Key milestones include:

• In the first 30 days, successful completion of the Solutions Architect Onboarding plan.
• Within two months, collaborate closely with your peers to gain comprehensive knowledge of the GitLab platform, DevOps practices, and associated technologies and learn through shadowing our value selling approach.
• Within three months you start to engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.

How work as a Solutions Architect looks like

Key activities as Solutions Architect include:

• In partnership with the sales team, you formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
• With comprehensive knowledge of the GitLab platform and associated technologies, you educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
• You guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design.
• You build relationships with people within customer environments to enable them to be GitLab advocates.
• Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
• Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.
• Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners.

Although GitLab is an all-remote company, as a customer-facing team, travel will be part of your role (see also our company's travel policy).

What does the Solutions Architect Team look like?

You will be part of the DACH Solutions Architect team, which is part of the worldwide Solutions Architects team reporting to Customer Success Leadership. To learn more, see the Solutions Architect handbook.

Get to know some of the Solutions Architects team members: Alex, Julia and Andrea.

Hiring Process

You can expect the hiring process to follow the order below. Please keep in mind that you can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

Individual Contributor Hiring Process:

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the SA team Manager.
• Candidates will be invited to schedule an interview with a Solutions Architect peer.
• Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.