🔑 Assistant Front Office Manager (m/w/d) bei Rosewood Hotel Group in München gesucht für exzellente Gästeerlebnisse

Stichworte

• Luxushotellerie
• FrontOffice
• München
• Gästebetreuung
• Teamleitung
• Vollzeit
• Hotellerie
• ServiceExzellenz
• Karriere
• Leadership

Zusammenfassung

Das renommierte Rosewood Munich sucht einen passionierten Assistant Front Office Manager (m/w/d), um das Team in der bayerischen Landeshauptstadt auf Top-Niveau zu unterstützen. In dieser zentralen Rolle stellen Sie einen reibungslosen Ablauf am Empfang sicher und verkörpern die exzellenten Servicestandards der globalen Luxusmarke. Sie führen und motivieren Ihre Kollegen, lösen souverän Gästeanliegen und tragen aktiv zur kontinuierlichen Optimierung der operativen Prozesse bei. Werden Sie Teil eines inspirierenden Umfelds, das Individualität schätzt und außergewöhnliche Momente für internationale Gäste schafft. Diese Position bietet Ihnen die Chance, Ihre Karriere in einem der exklusivsten Hotels Deutschlands maßgeblich voranzutreiben.

Benefits und Qualifikationen

• Luxushotellerie
• DEI-Strategie
• Entwicklungsmöglichkeiten
• Zentrale Lage in München
• Forbes-Servicestandards
• Innovationsspielraum

Stellenausschreibung

Our Purpose and Culture

We strive to create a future where people and places enrich one another. As a pioneering collective, we are committed to rooting ourselves deeply in every destination while setting new benchmarks for positive impact. At Rosewood Hotel Group, we curate extraordinary moments and honor the soul of every location. Together, we "Make the Place."

Your Role

As Assistant Front Office Manager, you take responsibility for seamless Front Office and Lobby operations. You ensure an efficient, professional, and enthusiastic service that delights our guests at all times.

How You’ll Make the Place

• Oversee and perform daily tasks for supervisors and associates, providing consistent guidance and support.
• Ensure the team delivers service at the highest level, adhering to Forbes, LQA, and Rosewood brand standards to exceed guest expectations.
• Proactively assist guests with inquiries and requests to create personalized and memorable experiences.
• Handle guest concerns with empathy and professionalism, ensuring timely resolution and meticulous follow-through.
• Track and resolve operational glitches accurately while maintaining detailed guest profiles.
• Participate actively in daily handovers and communicate essential updates across departments.
• Collaborate with department heads to identify training needs and foster individual development.
• Propose and implement innovative ideas to enhance Front Office operations and service quality.

Could This Be You?

• You possess prior experience in a similar leadership role, preferably within the luxury hospitality sector.
• You are fluent in German and English; additional languages are a significant advantage.
• You have a natural ability to anticipate guest needs and deliver exceptional service.
• You thrive in fast-paced environments and collaborate effectively with your colleagues.

Our Commitment to You

At Rosewood Hotel Group, we value your voice. We foster a community where associates can be their authentic selves. Our commitment to reflecting the history and culture of our destinations is matched by our dedication to building long-lasting relationships. Our Diversity, Equity, and Inclusion (DEI) strategy ensures these principles are lived every day.

About Rosewood Munich

Opened in Autumn 2023, Rosewood Munich is the brand’s first German property, located in two landmark buildings in the heart of the city. With 132 spacious rooms, exquisite dining venues, and a full-service spa, we offer a unique blend of historical charm and modern luxury. Situated near Marienplatz and the Bavarian State Opera, we provide an unparalleled environment for both guests and our dedicated team.