🌍 GUS Germany/BSBI sucht motivierten Student Support Officer (m/w/d) in Berlin

About us

BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 15,000 students at locations in Germany, Europe and beyond.
We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore https://www.berlinsbi.com/ for more information about us!

Your Responsibilities

About the Role

The Student Support Officer plays a key role in guiding prospective students through their application journey at BSBI, from initial inquiry through to payment and enrolment. This position is vital in ensuring a smooth and supportive experience for students while upholding the quality and reputation of BSBI.

Working independently within a clear framework, the Student Support Officer is expected to manage their pipeline effectively, provide accurate information, and contribute to continuous improvement within the team. Provide tailored, one-on-one advice to prospective students based on their needs and background

Key Responsibilities

• Manage the full application cycle, from initial contact through to enrolment and tuition payment
• Respond to programme inquiries with clear and timely information
• Work closely with the visa team to support international students throughout the visa process
• Maintain accurate and up-to-date records using internal systems and CRM
• Monitor and manage lead pipelines efficiently and in a timely manner
• Generate and review reports as needed
• Collaborate with other departments to support student success
• Assist with general administrative duties and ad hoc tasks assigned by management
• Represent BSBI in a professional and positive manner in all interactions

Your profile

Essential

• Bachelor’s degree or equivalent experience
• Experience in a customer-focused or consultative sales environment (B2C preferred)
• Excellent verbal and written communication skills in English (minimum C1 level)
• Ability to manage time effectively, prioritise tasks, and handle pressure
• Strong interpersonal skills and a student-first mindset
• High attention to detail and adaptability in a dynamic environment
• Comfortable working independently while being a collaborative team player
• Proficient in Microsoft Office and/or Google Suite
• Proactive, driven and committed to supporting students in reaching their goals

Desirable

• Previous experience working with CRM systems or lead management tools
• Background in education, international student services, or recruitment
• Familiarity with KPIs and performance targets
• Experience in managing or improving account management workflows
• Additional languages

Why us?

• A multicultural and international work environment
• Opportunities for professional development and career progression
• Comprehensive training and ongoing support
• A positive, collaborative workplace culture
• Performance-based commission structure
• The chance to contribute to meaningful student outcomes and educational impact

Please note: Duties may be subject to change in line with business needs. All employees are expected to uphold the values of BSBI and GUS, and comply with company policies on conduct, equality, health and safety, and safeguarding.