📈 Deine Karriere als (Senior) Customer Success Manager (m/f/d) bei APPINIO GmbH – Jetzt in Deutschland durchstarten

• Serve as the primary point of contact for key US accounts
• Build and maintain strong relationships with key stakeholders within the clients' organisations
• Understand the clients' business goals and objectives and work to align our services with them
• Proactively identify opportunities for account expansion and value-add services
• Monitor customer health, usage patterns, and satisfaction levels
• Collaborate with the Product team to provide customer feedback and help shape product enhancements

• You have experience working for companies in the market research industry
• You have several years of experience leading and executing quantitative market research
• You have a proven track record managing and growing large insights accounts
• You're comfortable playing a lead role in key strategic business planning discussions
• You're motivated to manage account financials and deliver revenue and margin growth
• You want to be part of a fun, passionate and caring team and are excited to build something new
• You are based in the US

What’s in it for you?

• Flexibility Policy, meaning there is no hard cap on the number of vacation days (and you must take at least 20 days each year)
• Your own MacBook as well as additional hardware to help you get set up
• Work-from-anywhere Policy. If you're based in the US, you can work outside the country for up to 4 weeks a year.
• Competitive healthcare package including medical, dental, vision and OneMedical membership
• In case you’re located in New York, you can get access to our Co-working space
• 401(k) plan with an employer match of 50% at a 3% contribution

Kind reminder: Please ensure that your application is submitted in English.