Stichworte
Zusammenfassung
Celonis besetzt am Standort Bonn die strategisch bedeutsame Position des Client Account Leads im Bereich Logistics und Transportation. In dieser Schlüsselrolle übernehmen erfahrene Transformationsexperten die umfassende Betreuung von Großkunden auf C-Level-Ebene. Das Hauptaugenmerk liegt auf der datengetriebenen Prozessoptimierung, der Maximierung des Kundennutzens sowie der beschleunigten Skalierung der Celonis-Plattform. Bewerber profitieren von einem hochdynamischen SaaS-Umfeld, attraktiven Benefits und weitreichenden Gestaltungsmöglichkeiten bei einem globalen Marktführer für Process Intelligence.
Benefits und Qualifikationen
- Aktienoptionen (RSUs)
- 24 Wochen bezahlte Elternzeit
- Unbegrenzter bezahlter Urlaub (PTO)
- Subventionierte Wellhub-Mitgliedschaft
- Gezielte Mentoring- und Weiterbildungsprogramme
- Mentele Gesundheitsprogramme & Wellness Weeks
Stellenausschreibung
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world's fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what's possible. We invest heavily in advanced AI capabilities, specifically our Process Intelligence Graph, to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Role
The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and plays a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of top customer accounts on their journey to realizing value with Celonis.
The CVP acts as the trusted advisor and accountable lead for customer success. This involves engaging with C-level executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary internal resources. In collaboration with cross-functional teams, you will drive measurable business impact across various processes and accelerate platform adoption. The CVP will champion transformational initiatives, fostering innovation and strategic change to maximize value.
We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis accounts.
Native-level German proficiency is required for this role. Location can be Munich or the region of Bonn.
The Work You Will Do
Accountable Program Lead & Engagement Manager:
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
- Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
Driving Customer Value:
- Take responsibility for the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Resolve customer escalations by orchestrating internal teams efficiently and effectively in a timely manner.
- Internalize the customer's strategy and targets, aligning Celonis delivery to support solving business-critical problems.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and usage targets.
Community Builder and Customer Advocacy:
- Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop.
- Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs.
- Drive customer presence and sponsorship at key Celonis and industry events, serving as a leader at conferences, webinars, and thought leadership platforms.
- Collaborate on innovation or new asset development in specific domains, contributing to playbooks, resources, and tools for the value engineering team.
The Qualifications You Need
- Minimum 12 years of relevant customer success, strategy consulting, or related industry experience (such as Production, Manufacturing, etc.).
- Strong experience in driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Crucial experience with logistics clients and processes.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations with persuasive communication backed by data, facts, and confidence.
- Proven ability to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts.
- Consultative approach when engaging with senior executives.
- Strong team player inspiring others with a patient and entrepreneurial leadership style.
- Project management expertise to organize and manage multiple streams.
- Excellent communication skills with the ability to translate Celonis use cases into customer business context.
- Self-motivated, proactive, and capable of thriving in fast-paced, collaborative, and ambiguous environments.
- Native-level or near-native German language skills (written and spoken) to facilitate workshops and present to executive stakeholders.
What Celonis Can Offer You
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time employee receives Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Inclusive parental leave policy offering 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers from day one.
- Work-Life Integration: Enjoy generous PTO and a flexible hybrid work model balancing remote focus with office collaboration.
- Continuous Growth: Elevate your skills through a 70-20-10 learning framework, mentorship programs, and dedicated learning platforms.
- Holistic Well-being: Prioritize health with subsidized Wellhub memberships, mental health counseling, and dedicated Wellness Weeks.
- Drive Sustainability: Paid time off for annual Impact Days to volunteer for community and environmental causes.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and annual Inclusion Days.