Description
Being part of Air Canada is to become part of an iconic Canadian symbol. Across the country and across the world, the Air Canada family brings people together. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking dynamic and enthusiastic individuals to fill a Full Time position in the role of
Customer Sales and Service Agent at our Frankfurt Contact Centre - Job Description:
The primary focus and responsibility is to provide the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products.
Requirements:
Offer the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products.
Use Air Canada's reservation system Altea to make new flight reservations or to modify existing bookings.
Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction.
Accurately obtain documents and confirm customer's personal information for bookings.
Other requirements:
- Working hours are from Monday to Friday between 0900-1730 (exceptions might apply)
Qualifications
Customer service experience within a call centre environment and previous travel industry experience.
Reservation and ticketing knowledge with an Airline or Travel Agency.
Ability to find creative solutions to complex customer scenarios.
Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks and prioritize accordingly.
Strong interpersonal skills in dealing with customers and business partners.
Excellent communication skills combined with a strong commitment to teamwork.
PC/IT skills at high standard.
Must be able to work flexible hours/shift.
High school diploma or academic equivalent.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements This position requires linguistic fluency. Priority will be given to candidates completely fluent in German and in English. French will be considered an asset
Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted