Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?
It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.
At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
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Keep customers front and center in all of our work
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Be accountable and deliver on commitments
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Drive continuous improvement
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Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment
The Field Service Engineer will support customers in the DACH region, on technical and service-related issues. They will deliver exceptional service across Standard BioTools portfolio of products in our rapidly growing Mass Cytometry and PCR-based microfluidics businesses. It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. It requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Team players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.
Description:
Perform installation, maintenance, and repair services on our systems located at customer sites.
Troubleshoot instrument hardware and software, often under challenging conditions.
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Contribute to high-value service-related procedures and documents.
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Identify areas for product and process improvement and communicate these accordingly.
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Adopt and leverage our CRM business policies, procedures, and reporting.
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60%-80% travel is routinely required on both a scheduled and unscheduled basis.
Minimum Qualifications:
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BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training
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Technical support/service experience required.
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Substantial working knowledge of optical, electrical and mechanical sub-systems.
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Expertise in employing root cause analysis and corrective action methodologies.
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Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.
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Salesforce.com / ServiceMax familiarity a plus.
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Strong verbal communication skills
Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!
Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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