Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
„Our team is affiliated within Customer Service and forecasts the number of customer contacts in different time horizons. We are also responsible for ensuring that the right number of people are on the phone or PC in our Service Centers in the long, medium and short term to deal with customer issues.“ – Kenan Pir, Director Forecasting & Planning
What you’ll do - You forecast the contact volume for inbound for the various contact channels (telephony, chat, e-mail, etc.)
- You develop and implement new forecasting models for the existing contact channels and optimise them on an ongoing basis
- You quickly recognise changes in the contact behaviour and adapt the forecast models accordingly
- Operationally, you manage the service centre capacities in close cooperation with key account management
- As a communicative interface between different areas, you ensure close cooperation
- In addition to identifying drivers for non-achievement of targets or deviations, you also develop improvement measures
- You play an active role in team projects
What you’ll bring - You've a degree in mathematics, statistics or business administration or a similar qualification and at least 2-4 years of professional experience
- You'll bring experience in modelling complex situations and in creating forecasts
- Good knowledge of a programming language (Python or R) and SQL knowledge are desirable
- In addition to your excellent analytical and conceptual skills, a confident manner and very strong assertiveness distinguish you
- You describe yourself as an extremely self-motivated teammate with the willingness to deliver results of the highest quality
- Above all, a high sense of responsibility, personal commitment and good communication and presentation skills are among your strengths
- Good German and English skills round off your profile
Our benefits: At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
- Free Sky – watch all our content for free
- Hybrid working model (60/40) Flexible working hours with overtime compensation
- 30 days of vacation + Holiday Buy
- Subsidized Deutschland TicketCompany Bike & Gympass
- Lease & Buy – leasing of technical equipment with tax advantage
Inclusion:
We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH
People & Organisation
Your Contact: Lisa Krautsieder