About the Role Uber's driver-partners are our most meaningful customers, and we're crafting an outstanding customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
What You Will Do - Deliver 5-star, in-person support to our partner-drivers
- Welcome and onboard new partner-drivers
- Deliver high-quality onboarding presentations to new partner drivers joining the Uber platform
- Be passionate and knowledgeable when speaking about Uber products
- Go beyond mere problem solving; identify root causes and make process improvement proposals to the local OPS team
- Diffuse potentially heated exchanges through a calm temperament and excellent negotiation and conflict-resolution skills
- Support with Beyond Support tasks such as funnel and driver lead management calls
- Be top of mind of targets, make sure the team achieves their goals in terms of BYS
- Support the GL core management team in administrative tasks
- Understand all processes, update the DACH matrix, help updating the KB and share your knowledge with your team mates
What You Will Need - Proficiency in German and English is required!
- Proven ability to work in a fast-paced customer-facing environment
- A quick and calm thinker when under pressure
- Analytical and critical thinking ability
- Strong communication and organization skills
- An interest in or experience in discussing and training people on technology
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
- Sales and Customer Support