The Sales Associate will be responsible for building and maintaining relationships with the company`s clients.
Principal Duties and Responsibilities (include but not limited to)
- Building and maintaining relationships with clients through regular communication and high-touch service
- Providing exceptional service and support to clients to ensure their satisfaction and activation
- Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise
- Analyze data to identify trends and opportunities for improvement in the retail client segment
- Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition
- Consistently achieve departmental and individual metrics
- Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region
- Present our trading platform and introduce leads into the world of online trading of Forex and CFD’s
- Assist translating written material in an array of topics
Critical Knowledge, Skills & Experience
- Excellent leadership and communication skills
- Ability to think strategically and analytically how to growth the region through new initiatives
- Motivate and inspire other team members to achieve client satisfaction and to continuously improve their customer service skills.
- Ability to think quickly and problem-solve in real-time
- Continue to be able to demonstrate a strong interest and passion for financial markets, international affairs and geopolitical events
- Strong knowledge of the FX & CFD market
- Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures
- A good level of computer literacy including Microsoft Office package and CRMs
- Strong writing skills and can speak fluently, persuasively and clearly in English
Hours: 40 hours/week - Monday to Friday. Work from office:3 days/week