Within the area of marketing & communications, we fill interesting positions with attractive clients throughout Germany from Junior Product Manager to Head of Marketing (m/f/d). Interested? Apply now at AVANTGARDE Experts!
For our client, a famous manufacturer of tobacco products, we are now filling the following position:
Chatbot Expert (m/f/d)
Your Job Description
- Lead the deployment of website support and online self-diagnostic solutions in collaboration with multiple business stake holders (global CS, content team, market, web operation and hubs)
- Build the project roadmap and ensure timely deployment across markets
- Enhance natural language understanding and continuously improve user journey on the chatbot channel, including designing the UX and conversation flow
- Seize the opportunities for optimizations, review the demand from the markets, and accordingly, co-create on potential enhancements in collaboration with other CSS team stake holders and markets
- Ensure that these requests have always gone through due process before being formally submitted
- Ensure requirements on capability enhancements are submitted to product owners according to the right business and consumer priorities
- Define the right system requirements that enables the design, deployment and measurement of the digital support initiative amongst the business stake holders up until reaching to the consumer
- Monitor the key performance indicators of the self-service touchpoints on digital channels and accordingly, identify, plan, business case, and implement new opportunities to improve selfservice experiences
Your qualification profile
- Degree in Management, Marketing, Information Technology, Business or similar
- Strong analytical and strategic thinking to fully understand impact of decisions and business issues
- Several years of professional experience in digital consumer experience functions
- Experienced on website Content Management System preferably Adobe Experience Manager and building complex flowchart & diagrams using relevant tools
- Website content management and chatbot design experience are strong plus
- Ability to prioritize, plan and coordinate projects
- Strong conceptual thinking and consumer driven
- Advanced level of English spoken and written
Interested?
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.
Your contact person
Münevver Dalkilic
T: +49 89 540210328