Job Description – Regional Director, Service Readiness
What you would do
The role of the Regional Director, SR is the oversight of multiple global Service Readiness implementation, whilst acting as a direct manager for the Global Program Managers assigned to the Region.
The Regional Director ensures that all Service Readiness (SR) programmes deliver the right quality of deliverables into the Operations business such that Alight its clients expectations from go live and provide a platform for a long and mutually beneficial relationship.
The Regional Director is responsible and accountable for the financial forecast and delivery of the assigned programmes and the overall client relationship as part of the day to day governance structure as it pertains to the implementation, working hand in hand with the appointed delivery leadership team in the respective region.
The Regional Director supports Deal Pursuit/Pre-Sales activities in client engaging meetings to represent SR and shape high level solutions as well as managing the team to support.
In addition to the above, the Regional Director will closely collaborate with the Service Readiness Leadership team to ensure an appropriate forecast with regards to staffing, resource planning and talent management.
Main Responsibilities
- To ensure that compliance to Alights standards is adhered to across the projects being delivered and take actions as required to ensure compliance is enforced
- Take decisions as needed and ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness
- To share best practice and key learnings to support continuous improvement and foster a learning culture and environment
- To deliver project reporting and maintain systems of information in accordance with Alights
- standards
- Build relationships at both a transactional and strategic level to support the achievement of key outcomes and joint goals
- Identify and solution business growth opportunities
- Develop innovative approaches and solutions as part of a continuous improvement cycle to increase the efficiency of project delivery
- To ensure that commercial protection exists during contract negotiation and as part of ongoing change management.
Main Accountabilities
- Drive Best Practice Initiatives within the team and stay informed on new Products
- Grow strong relationships across the organisation ensuring smooth delivery of implementations
- Contribute to the development of, and implement, a communications plan that targets the development of a strong SR community – and proactively seek feedback to identify opportunities to improve
- Participate in regional management meetings.
- Participate in implementation meetings (client-facing and internal) as appropriate to ensure operations activities are completed
- Track and report progress (dashboards) to key stakeholders
- Forecast future resource requirements based upon sales pipeline
- Drive ‘Lessons Learned’ from each transition to ensure continuous improvement to standard methodology and toolset
- Makes programme decisions and recommendations to management about schedules, prioritizaon, and resource allocation with input from others as needed
- Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings
- Employs and promotes best practice methodologies working within a framework that includes process definition, templates, tools and NGA’s standards
- Ensuring C-sat and Ops SAT meets the agreed target by supporting the Programme Managers, to drive improved customer satisfaction at both a project and exec level
- Monitors the project deliverables are within NGA’s standard delivery model and deviations are identified and reported and resolved effectively
- Develop the team to achieve outcomes acting as a coach and a mentor to develop individuals.
- Takes responsibility for financial forecast and delivery
- Ensure resources are assigned to projects to minimise bench allocation
Logistics
- Location: EU
- Travel: 25% - 50%
- Language skills: English (mandatory), Spanish, French or German preferred
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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