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Job Title: Exams Assistant (Test Day, CMR and Post Exam Processing) Germany
Location: Berlin, Germany
Requirements: Candidates must have the legal rights to work in Germany at the time of application and in future.
Contract Type: Indefinite contract
Grade: 2/J
Starting salary: € 2.558 gross (12 months)
Additional Benefits:
fixed gross allowances totalling 14,33% of annual gross pay
30 leave days
bank holidays
Working from home allowance in case of structural hybrid work patterns.
monthly net allowance (GIVVE card) and a lumpsum payment in case of death in service.
EAP (Employee Assistant Program) - employee support service provided by qualified clinicians and professionals who are experts in fields such as well-being, family matters, relationships, debt management, employment issues, consumer rights and counselling.
Role Purpose:
The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post-exams processing. This role will be the point of contact for venues/venue supervisors on the day and will support the management of venue staff and examiner engagement, relationship and performance. The role will support the resolution of risks and issues, including customer communications directly or through customer services.
The role will support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Material Room (CMR), as well as final preparations of the Exam delivery before and during the test day. This role includes support in running test day activities, including preparation of all test day materials e.g., stationary, uniforms, banners and IT equipment.
The role is also responsible for timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.
Main Accountabilities: - To ensure delivery of exams at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
Product Service Delivery - Supports the selection of suitable venues by viewing venues identified by Cluster Operations Planning function (if required).
- Receives exam materials and stores them securely in the Confidential Materials Room (CMR).
- Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation.
- Arranges transport of confidential materials and resources required on test day to the exam venue.
- Acts as a point of contact for Venues and Test Day Staff 48 hours prior to and on the Test Day.
- Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS).
- Distributes sufficient resources to venues as per requirements (e.g., process guides,stationery, branding, signage, technical equipment).
- Ensures proper script receipt tracking, packing and return OR scanning, storing and shredding.
- Inputs exam results into Awarding Bodies platforms.
- Scans post-exam scripts and/or despatches to Awarding Bodies.
- Produces TRFs and certificates and issues results to candidates. Sorts and delivers B2B certificates to B2B Ops Support function, if required.
- Processes Enquiries on Results with the Awarding Bodies.
- Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
- Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes.
- Performs financial duties relevant to the function (e.g., raising POs, processing invoices, etc.).
Customer support