Werde Senior Trainer (m/f/d) bei Sky Deutschland GmbH in München und gestalte deine Karriere

Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.

• Your task is the conception and coordination of training and further development measures of the Customer Service for different target groups
• You act as a communicative interface and contact person (m/f/d) for departments and trainers and advise operational departments on training and development topics
• You'll be responsible for training needs analysis with a focus on KPI development from both projects and operations, identifying areas for action and integrating new findings into training courses
• In particular, the continuous training and development of customer consultants and trainers as well as the optimization of training methodology, didactics and processes are part of your daily business
• You`ll lead commercial projects in customer service for training, coordinate training events and drive your own initiatives forward
• You enjoy conceptualizing and implementing digital trainings as well as taking over tasks in the Learning Management System (E-Learning) and other administrative tasks
• Your main training topics will be designing training content with a commercial focus – you`ll develop creative face-to-face content and workshops as well as scripts for digital training courses (e.g. explanatory films, web-based training courses) and ensure overall training planning

• You've a degree with a focus on (business/media) education, psychology, business administration, educational planning (instructional design) or a comparable field of study as well as at least 5 years of professional experience in the conception, implementation and planning of training measures in corporate education and training or in adult education (trainer training and experience in the customer service environment)
• Through your practical experience, you've been able to acquire extensive competencies in the creation of digital learning concepts – in addition, you've many years of experience in moderation and methodological confidence as a trainer both in the digital environment and in face-to-face trainings
• Your heart beats for sales and increasing the added value of products for the customer
• An affinity for technology and technical understanding as well as a high ability to analyse key figures and training planning are among your strenghts
• You describe yourself as willing to learn, communicative and a team player, your way of working as independent, structured and goal-oriented
• In addition to a strong customer orientation and hands-on mentality coupled with empathy and a high level of self-motivation, you're flexible, able to work under pressure and willing to travel
• Very good knowledge of MS Office as well as very good German and good English skills, both written and spoken, round off your profile

• Free Sky – watch all our content for free
• Hybrid working model (60/40)
• Flexible working hours with overtime compensation
• 30 days of vacation + Holiday Buy
• Company pension scheme
• Subsidized Deutschland Ticket
• Company Bike & Gympass