Drive Air growth and profitability in the Site by translating global strategy and initiatives into Site Product, Carrier and Performance plans and ensure this is being executed and provide support with expertise and guidance. Responsible for delivering a superior Customer experience to Maersk customers and the execution of all operations tasks on time and on plan to support our Customers success within the Air product.
We Offer
A career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.
We offer you:
- An exciting and attractive career in an ambitious environment with the possibility of continuous professional and personal development.
- Local and global career opportunities within the Group.
- A competitive salary package and benefits.
- Great atmosphere and working with best professionals.
Key Responsibilities
Direct Responsibility:
1. Operations Execution
- Airfreight Export Associate is responsible for planning and executing operational activities related to Air Operations and will involve all the file management and operations activities.
- The incumbent must act as the owner of the job file and will also be responsible for creating and updating of shipping documents, milestones and customer invoices in the system. This role will need close coordination with customers, customer care team, pricing team and all other relevant stakeholders to ensure that best in class service is given to our customers.
Indirect Responsibility
1. Strategy/Product Management
- Identify and share market trends, opportunities and customer needs
- Support the execution of global initiatives and strategy within the Country, the Area & the Global Network.
2. Carrier and Customer Relationship Management / Procurement
- Support the Area function in maintaining carrier relations
- Actively support & build strong relationships with customers
- Own customer experience.
Who we are looking for
- Analytical skills
- 2+ years of professional experience in air freight operations
- Fluent in English and German
- Excellent communication skills
- Ability to communicate in a confident manner
- Drive for results
- High drive to solve issues
- Well organized when working under pressure
- Works together with others in the business unit to achieve results
- Consistent communication levels internally and externally (“sundown principle”)
- Cross cultural awareness.