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Werde Maintenance & Repair Centre Manager COS Kaiserslautern bei Bobcat Bensheim GmbH in Deutschland – Dein Traumjob wartet auf dich
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Bobcat Bensheim GmbH
Deutschland
Stellenausschreibung
Job Information
The Maintenance & Repair Centre Manager COS manages the total Aftermarket section in the branch, including Parts, Workshop and Service Admin (if available) and handles customer service interactions, reports and repairs. S/he is directly reporting to the Branch manager.
Role & Responsibility
Leadership
- Responsible for the planning and control of internal workflows in the workshop according to the specifications of the business
- Disciplinary management of the workshop (incl. administration service) and the spare parts section
- Implementation of personnel measures and personnel development
- Ensuring the knowledge level of all employees by planning targeted training and further education measures
Manage Financial Reporting Function
- Responsible for turnover and profitability refer to maintenance & repair
- Preparation of cost estimates
- Continuous improvement of internal workflows in Aftermarket refer to technical as well as economic aspects, incl. expansion of the corresponding key figure system (KPI)
General
- Ensuring high quality service and support
- Preparation of quotations and follow-up
- Carrying out service actions according to company specifications
- Preparation and follow-up of warranty/guarantee/guarantee claims
- Ensuring and complying with workplace safety and environmental protection regulations
- Technical support of the sales staff
- Ordering spare parts
- Securing and maintaining stock according to company specifications
- Preparation of work cards and assembly reports for invoicing purposes
- Implementation of service actions according to company specifications
- Participation in projects for the continuous improvement of service performance
- Permanent observation of the market and dissemination of information within the company
- Support of the technical support
Job Requirement
Education & Qualification:
- Qualification as a mechanic for agricultural and construction machinery technology (m/f), motor vehicle mechatronics technician - commercial vehicle technology (m/f) or comparable training/apprentice as well as several years of professional experience
Experience min. 8 years
Knowledge & Skill
Job-related
- Several years of professional experience in the repair and maintenance of construction machinery
- Successfully completed further training as a master craftsman would be an advantage
- Leadership experience and natural authority
General
- Commercial understanding and entrepreneurial thinking
- Reliability, resilience and flexibility
- Good MS-Office skills
- Very good knowledge of German (written and spoken)
Others
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