WELCOME TO CBRE ...the world's largest real estate services provider with more than 105,000 employees in over 100 countries. At Global Workspace Solution (GWS) we help our customers to operate their commercial real estate, production sites and technical facilities in a safe, energy- and cost-efficient way (integrated facility management), to repurpose or to convert them (project management).
We are looking for a Site Supervisor (m/f/d) in Berlin in a permanent position in full time (40 hours) for our growing Global Workplace Solutions (GWS) business unit.
WHAT YOU CAN DO WITH US - Actively engage with occupants to develop strong relationships and high levels of customer satisfaction.
- Demonstrates visible leadership in all aspects of service.
- Implement facility management processes.
- CBRE Logbook Owner / Overview. Ensure that logbooks are fully implemented and maintained for the site. Ensuring that all site audits are completed in line with CBRE schedule.
- Responsible for FM standards and delivery through KPI's/SLA's
- Responsible for adherence to CBRE QHSE processes and procedures
- Responsible for adherence to CBRE processes and procedures
- Understand local Life Science Business Continuity Plan and provide support where required
- Continually review and improve customer service
- Undertake co-ordination of ad hoc project work and events
- Effective use of client and CBRE IT systems as required
- Manages and motivates all Facilities personnel and contractors to achieve results and objectives.
- Ensure contingency plans are in place including business continuity plans, disaster recovery plans, etc.
- Monitors client demand for support handyman services, and maintains strong client communications to align service offerings and service levels with current client business needs.
- Manages the development of best practice facility management services through benchmarking, networking, and use of the CBRE Internal Resource Program.
- Ensures the implementation of continuous improvement procedures by implementing amongst others the Client Facility Management Performance Plan.
- Conduct goal setting activities and performance reviews for your direct reports. Manage personnel, including recruiting, talent development, succession planning, training, rewards/recognition and any performance management or disciplinary requirements. Deploy resource strategies to maximize headcount and skill base across the account and ensure there is a succession plan in place for key roles on site.
WHAT STRENGTHS YOU USE - Minimum Bachelor degree or comparable level of experience in Facilities Management, particularly in a high-tech industrial/manufacturing and also office environment.
- Same experience in environmental, health, and safety.
- Understanding of technical services.
- Ability to work in English and German.
- People manager who’s capable of leading and inspiring a team, operational staff, and contractors.
- Experience in Facility Soft service / handyman / Hard Services & Project works.
- Able to function on / and interact with different levels within the organization and act as the SPOC of the site.
- Experience in managing budgets for operations and building systems and equipment maintenance.
- Good practical knowledge and understanding of building systems and procedures.
- Knowledge of project management.
- Practical knowledge of Windows Office environment.
THIS IS WHAT WE OFFER YOU - Excellent work-life balance
- Flexible working hours
- Individual development and career opportunities
- 30 vacation days per year
- Employee-recruit-employee bonus (€2,000)
- Job bike leasing
- Subsidy for the Germany ticket
- Subsidies for capital-forming benefits
- Interesting employee offers and discounts (corporate benefits)
OUR AWARDS We do our best every day to be an attractive employer. Therefore, we have already been awarded several times, which makes us proud!
- 3x in a row as Kununu Top Company (2022,2023 & 2024)
- Best Kununu rating (3.9) in a German industry comparison#
- 2nd place in the employer survey of the real estate newspaper
Additionally awarded several times for:
- Sustainability (Gold certified by EcoVadis)
- Ethical behavior (World's Most Ethical Companies)
- Diversity (Forbes) and Gender Equity (Bloomberg)
We would also like to emphasize that we live diversity & occupational safety & promote potential: In everything we do, we are guided by our RISE values- Respect, Integrity, S