We are looking for a new colleague to join our Student Success Team in Hamburg on a full-time basis /40 hour a week starting as soon as possible who shares our vision of excellence in education and who is committed to making a difference in the lives of our students and staff.
The opportunity:
The purpose of the UE Student Success Centre is to improve student retention, satisfaction and academic success by providing resources, training, workshops, services, and one-on-one support. The Centre supports students in pursuing academic success using a holistic approach to the student learning experience. The Centre comprises a team of academic and learning professionals involved in the Writing Lab and a range of learning support programs, such as, the academic readiness micro-credential for all new students, ongoing competency-based workshops for continuing students, and one-on-one student support. The aim is to support students to develop their ability to learn & study independently and impact the attainment, achievement, and progress of all students.
Key Activities & Responsibilities:
- Coordinate, plan, and administer the Health and Wellbeing Micro-credential for students each semester (maintain attendance records and reports on general engagement & participation), and ensure recognition through badging and certificates for the successful attainment of competencies taught
- Provide and administer ongoing preparatory & study skills workshops and create a just-in-time schedule of workshops to address the progression needs of continuing students
- You’ll be actively involved on the ground, managing one-to-one casework so our students can develop their confidence and strategies for effective study. This will include helping students with organization, planning, problem-solving, and time management. Our shared goal is to help students to be self-reliant and independent learners
- Advise and support students in their study & learning needs through the provision of adequate appointments for individual support. You will support students based on their needs and in line with recognized best practices for developing independent learners
- Support student academic learning and learning strategy development that encourage self-reflection, self-management, regulation, and effective study skills
- Address student inquiries and requests for help with academic skills as they arise, making appropriate use of a range of holistic approaches and referrals
- Develop and follow a communication plan about the Student Success Centre activities and resources through various channels (internal and external communication and promotion, incl. social media, etc)
- Providing case-specific psycho-social support regarding integration and personal and academic development in Germany
Skills and Abilities:
- We want you to help shape support systems that enable students from diverse backgrounds to realize their potential
- We require excellent skills and best practices for research, academic integrity, critical thinking, problem-solving, stress management, testing strategies, online learning strategies & skill development strategies, etc
- You will be able to provide engaging and effective learning skills workshops and other interventions to improve student engagement
- You will be able to identify barriers to overall student learning experiences and work with key members of the team to help improve student experience
- Demonstrated commitment & ability to improve educational achievement for students.
- Ability to establish and maintain interpersonal relationships with students
- Ability to process/analyse information and effectively communicate it to students.
- Strong motivation for delivering empathic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising
- Strong customer service orientation with a desire to help students succeed in reaching their goals
- Strong written, verbal, presentation and communication skills, including the ability to engage in public speaking with large audiences (e.g., during orientation) as well as in small groups or larger workshops
- Excellent knowledge of designing and facilitating engaging and participatory workshops to groups of students with a range of levels
- Experience and expertise in adult learning principles with extensive knowledge of evidence-based, theory-informed university-level academic skills strategies (e.g. reading, note-taking, memorization, time management, learning strategies)
- Academic skills and student support in higher education or a similar environment such as schools/colleges or companies