As an Inside Sales Supervisor, you will direct and inspire a high-performing digital sales team to deliver outstanding service and drive revenue. In this pivotal leadership role within our virtual sales infrastructure, you will mentor advisors, refine daily operations, and elevate customer experiences to reach ambitious performance targets.
Your responsibilities include managing virtual test drives, coordinating fleet logistics for remote experiences, and aligning virtual sales initiatives with regional centers. Furthermore, you will oversee administrative workflows for vehicle orders, export documentation, cancellations, and quality assurance. Your structured approach will ensure a seamlessly high level of customer satisfaction.
What We Offer:
- Career Advancement: Access tailored leadership programs, executive coaching, and clear promotional pathways.
- Innovative Culture: Thrive in a collaborative, mission-driven environment focused on sustainability and cutting-edge technology.
- Groundbreaking Work: Contribute directly to high-impact projects revolutionizing the automotive and clean energy sectors.
- Attractive Package: Enjoy competitive remuneration including equity share awards, 30 days annual leave, a 13th-month salary, pension plans, and public transit subsidies.
- Dynamic Team: Collaborate with passionate professionals dedicated to operational excellence.
Leadership & Team Development:
- Guide, coach, and empower Inside Sales Advisors while managing performance through regular evaluation and feedback.
- Identify skill gaps, organize training programs, and support individual career development plans.
- Nurture an inclusive, high-energy environment that maximizes team retention and drive.
- Define clear performance metrics and hold advisors accountable to conversion targets.
Customer Experience & Operations:
- Direct all incoming digital inquiries across chat, email, phone, and virtual channels to guarantee rapid, professional handling.
- Monitor continuous service quality and directly step in to de-escalate complex inquiries.
- Optimize remote fleet scheduling, vehicle availability, and quick resolution of fleet issues.
- Maintain consistent operational standards across every touchpoint.
Order Execution & Administration:
- Process and approve vehicle order adjustments and cancellations while upholding regulatory compliance.
- Manage export operations and VAT-exempt workflows alongside internal cross-functional groups.
- Handle incoming web inquiries for trade-ins, recall requests, and test drives.
- Maintain stringent quality control across administrative processes.
Sales Campaign Execution:
- Drive immediate engagement on new digital sales leads to boost funnel conversion.
- Coordinate sales team involvement during promotional activations and key events.
- Lead strategic call campaigns tailored for lease renewals and account retention.
- Analyze pipeline metrics, lead quality, and team activity data.
Process Improvement & Analysis:
- Identify operational bottlenecks and execute continuous process enhancements.
- Prepare analytical performance reports for senior stakeholders.
- Guarantee full adherence to internal policies and statutory laws.
Professional Profile:
- Proven experience leading teams or supporting operations within an inside sales or digital commerce setup.
- Demonstrated success in achieving target-driven metrics while developing talent.
- Deep familiarity with modern sales processes and customer service frameworks.
Communication & Leadership:
- Fluency in German and English with strong communication capabilities for international matrix organizations.
- Excellent interpersonal skills to build team trust and drive engagement.
- Ability to articulate clear instructions across diverse corporate levels.
Strategy & Organization:
- Exceptional organizational competence and sound prioritization skills.
- Capability to balance competing priorities under fast-paced conditions.
- Strategic mindset paired with precision and attention to detail.
Problem-Solving & Agility:
- Proactive mindset in identifying and tackling operational friction points.
- High degree of service orientation and analytical problem-solving skills.
- Strong drive for continuous performance enhancement.
Technical & Operational Skills:
- Expertise in working with modern CRM platforms and operational software tools.
- Agility in adapting to dynamic, technology-driven business processes.
Flexibility:
- Readiness to work flexible operational shifts including weekends (Monday to Saturday, 8am to 7pm).
- Strong team spirit and cross-functional collaboration mindset.