JOB DESCRIPTION
Location: Germany/Remote
Reports to: Director, Transport
Company:
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For nearly 170 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.
SUMMARY:
The individual will be in charge of driving the business growth by enhancing our DTC consumer experience in collaboration with other functions. This includes managing our existing and future Parcel Carrier Network in Europe as the transportation mode for all our markets that we operate in our DTC Environment, until we develop and transition to our Omni Channel capabilities. She or he will support the relationship with major Carrier partners, as well as OPEX budgets, and will work within a small operations team in-house; with the expectation to constantly challenge and improve the current situation and ensuring that the Carrier Strategy is cosistant with the Overall Transportation strategy across all sales channels.
She or he must be comfortable with working in a highly cross-functional environment, working closely with different European and Global DTC teams, especially regarding technology and Reporting. She or he must have a can-do attitude, and a proven ability to effectively negotiate, communicate, build strong partnerships across the organization, and influence others.
This role will lead Carrier Management Services for our Europe Region for all types of DTC Ecom and Market Place services for Levi internal & external customer Digital, Market Place (EU) and DTC Ecom. As a manager of the Carrier Network focusing on outbound flows, this role will oversee the activities to achieve tactical objectives, quality, cost, and service.
Role will be responsible for starting and finishing tasks and leading the execution of the overall department and Consumer Experience goals. The Manager is responsible for effectively communicating cross-functionally to maintain the most productive and efficient workflow for the Carrier Network function. This involves driving all financial metrics while ensuring all service commitments are met for all DTC business channels. The leader drives performance and accountability while enforcing Levi’s Core Competencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following):
Organizational Impact: Responsible for a flawless execution of the fulfillment of eCommerce and Marketplace orders from order placement until delivery, including returns.
- Continuously monitoring if the operational execution meets the agreed SLA. Per service type, country, and channel and you are up to date with the latest status, performance, and action.
- Work cross-functionally with your stakeholders, including DTC, eCom, Customer Service, Distribution Centre (DC), Transportation and IT to identify process inefficiencies and suggests improvements or enhancements. Create and drive plans to (re)solve those in a timely manner.
- Interface between the commercial DTC and planning teams and the DC to communicate business decisions and their consequences, e.g., forecasting, (in)active products, promotions, and campaigns periods.
- Consistent reporting of the operational performance (scorecards) that drive the correct actions and follow up, with specific attention on OTIF, delivery flaws and return execution.
- Aid in the development/improvement of procedures, (ad hoc) reports & processes
- Drive carrier alignment with cross-functional partners on strategic initiatives aligned with the AOP and LRP and including Commercial expansion plans. Collaborate with and provide decisive point of view with partners internally and externally.
- Demonstrate a consumer first mind-set to implement and drive relevant tactical practices to improve operational efficiencies together and service to the end consumer.
- Identifies internal processes and procedures within Carrier transportation to utilize Continuous Improvement Tools and Techniques to reach the objectives of the consumer.
- Implement Carrier transport tactical tasks to meet Levi goals and customer expectations.
- Ensure that the department performance goals are set and achieved, through the proper execution
- Collaborates with cross-functional departments while balancing workflow. Admi