📊 Intern Insurance Customer Journey (Mandatory Internship) in Global Customer Experience bei Mercedes-Benz Group AG in Stuttgart

Are you ready to drive innovation and shape the future of automotive insurance? We are looking for a proactive and solution-oriented individual to join our Insurance Customer Journey Team. In this role, you will help us revolutionize how customers interact with insurance services, ensuring a seamless and satisfying experience at every touchpoint within an international, hybrid work environment.

Your Future Responsibilities

• Support the Insurance Customer Journey Team in managing both online and offline processes across Europe and overseas markets.
• Assist in the seamless integration of insurance solutions into the purchasing journeys for Mercedes-Benz cars and vans.
• Engage in stakeholder management and coordinate complex customer journey workflows to enhance service quality.
• Prepare and visualize complex topics, creating high-impact presentations and templates for management decisions.
• Contribute to ongoing international projects and take ownership of specialized strategic topics.
• Collaborate with the team to identify customer pain points and implement effective digital marketing tools.

What You Bring to the Team

• Ongoing studies in Business Administration, Marketing, Insurance, or a related field.
• Excellent communication skills in both German and English, both written and spoken.
• A keen interest in digital business models and innovative project environments.
• A customer-centric mindset paired with a hands-on, proactive work ethic.
• Strong organizational skills and the ability to work conscientiously within a team.
• Proficiency in MS Office; experience with tools like Confluence, JIRA, or Mural is a distinct advantage.
• Initial knowledge of customer journey mapping is a plus.

Why You Should Apply

This mandatory internship offers you the chance to gain deep insights into the automotive industry and the evolving world of digital insurance. You will be part of a forward-thinking team that values initiative and provides a modern, hybrid working setup. Join us in Stuttgart and help define the next generation of customer experiences for a global luxury brand.