Gestalte deine Karriere als Team Leader Network Operational Center bei Ribbon Communications in Oberursel

Ribbon – is looking for an experienced team leader to lead a German Network Operation Center in Oberursel near Frankfurt.

Your tasks:

Your task as team leader Network Operation Center consists of the personnel management of 6 external contractors, i. e. the planning of work processes and resources, the definition and control of the agreed work goals as well as the organization and maintenance of relevant processes. You guarantee compliance with the service levels and ensure operational information management. You also support budget planning and budget control for the team.

In detail, you and the dedicated resources are responsible for ensuring the 24/7 network monitoring at the 1st level and for the quick rectification of system errors. The team works in 3 shifts in accordance with the applicable legal regulations, you do not work in shifts. In addition, you work closely with the 2nd level areas of the Customer Services Division. In this context, you shall provide support to ensure that network errors are rectified as quickly as possible, if necessary with on-site 1st level and 2nd level support.

Your qualification:

You must be eligible to work in Germany.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'