Company Description: An industry leading IT security service provider based in the heart of Dusseldorf, Germany! Our client specialises in delivering cutting-edge IT security and infrastructure solutions to a diverse range of clients, from global corporations to nimble mid-sized enterprises. The organizational ethos is one of innovation and collaboration, cultivating an environment where forward-thinking professionals like yourself can truly thrive and progress.
Role Description/Responsibilities: As an IT Security Service Manager, you`ll be the catalyst for optimizing and designing IT services, ensuring their efficiency, measurability, and alignment with customer expectations. Your responsibilities will include establishing trusting partnerships with customers, external partners, and our clients Service Operations Team. You`ll also manage IT security and service management projects while promptly addressing incidents, problems, and changes. Your role will involve enhancing service quality through documentation, process optimization, and technological automation, as well as conducting regular IT initiatives to boost efficiency and customer satisfaction.
Required Skills: - Setup, implementation, and management of IT services with a focus on measurability and reporting.
- Ensure the delivery of IT services aligns with agreed-upon service levels and exceeds customer expectations.
- Continuously assess and improve the quality of IT services, processes, and procedures.
- Cultivate trusting relationships with customers, external partners, and the Services Operations Team.
- Manage IT security and service management projects as required.
- Handle incidents, problems, and changes effectively, with appropriate escalation procedures when needed.
- Lead as the escalation manager and support operations teams in escalation and problem management.
- Drive internal documentation, process optimization, and technological automation to enhance service quality.
- Conduct regular IT initiatives to increase operational efficiency and reduce complexity.
- Prepare and lead service review meetings with customers and external service providers.
Benefits: - Competitive Compensation: Enjoy a competitive salary of up to €110,000 per annum, reflecting your expertise and contributions in the IT security field.
- Hybrid Work Environment: Benefit from a flexible work arrangement that combines both in-office and remote work options, allowing you to maintain a healthy work-life balance.
- Innovative Projects: Dive into exciting and innovative IT security projects that challenge your skills and provide opportunities for professional growth.
- International Exposure: Collaborate with a diverse, multinational team and engage in international projects, broadening your horizons and enhancing your global perspective.
- Professional Development: We prioritize your growth. Access ongoing training and development programs to stay at the forefront of technology and management practices.
If you wish to apply for this IT Security Service Manager role, ensure you reach out to my email address
peter@zyncg... [Vollständig anzeigen] and I will be sure to get in touch.
Looking forward to your application! Warm Regards.
Job title: IT Security Service Manager
Salary: €110,000
Location: Dusseldorf (60% Remote)
Bullhorn ID: 5316
Company industry: Consultancy