Jetzt als Technical Support Specialist EMEA bei Crown Equipment Corporation in Deutschland starten

About Crown Lift Trucks Ltd:

Our brand promise is:

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job description:

As a Technical Support Specialist EMEA (m/f/d), you will be the contact person in our Customer Support and responsible for the tricky problems of our technicians as well as playing a key role in solving and improving our processes for customers.

What you can expect

• As the contact person for our technicians, you will be responsible for solving various technical problems.

Your professional development is also important to us and we support our employees by participating in various learning modules as well as regular personnel development meetings

What you can do for us

• Your technical know-how and creativity will help you to find the best possible solution, even for difficult problems
• You enjoy passing on your knowledge and ideas in 3rd level support
• You are constantly in close contact with the team as well as with our technicians
• By constantly documenting and analysing problems and solutions, you ensure that everyone involved has access to relevant information.

What you should bring with you

• You may already have been able to gain professional experience in a comparable position?
• Maybe you are a technician and would like to pass on your knowledge to your colleagues in the office?
• Are you interested in technology and would you like to constantly expand and expand your knowledge?
• When it comes to technical problems, you don't bury your head in sand, but don't let up until the problem is solved?
• Can you put yourself in the shoes of customers and technicians?
• Do you have a high technical affinity and a very good command of English?
• Would you describe your way of working as structured and result-oriented?

Key Tasks

• Your technical know-how and creativity helps you to find the best possible solution even for difficult problems

• You enjoy passing on your knowledge and ideas in 3rd level support

• You are constantly in close contact with the teams and your technicians

• By constantly documenting and analysing problems and solutions, you ensure that everyone involved has access to relevant information

Personal Specification: