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What to Expect
Tesla is looking to hire a Desktop Support Technician to join our team in Berlin, Germany. This position will be on the front lines of Tesla’s IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to deliver first and second-line support, troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.
What You’ll Do
- Provide day-to-day delivery and technical support for end-users of desktop applications, VOIP telephones, smartphones, tablets, printers and computer hardware.
- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted while performing assigned duties including company management and outside business associates.
- Exercise independent judgment consistent with department guidelines/standards.
- Organize and prioritize workflow and to meet established timeframes.
- Maintain updated knowledge of policies, procedures, products, and activities of assigned area.
- Occasionally work weekends, after hours, periodic on-call rotations, and travel within EMEA up to 10%.
What You’ll Bring
- Requires equivalent training/education in Computer Science requires 1+ years of experience in helpdesk or desktop support and must have experience working with ticket-based systems for registering incidents and requests as well as mobile device support for iOS and Android
- Desktop Support experience with MS Windows 10 Enterprise, MS Office 365 and MacOS
- Experience in provisioning & support with Avaya VOIP hardware/software, or Equivalent VOIP ecosystem
- Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations
- Experience with MS MECM, or equivalent computer imaging
- Experience in Active Directory, Office 365, Exchange Control Panel, and Windows server environments
- Must have the physical ability to transport, lift and carry packages, or other items such as, and not limited to; IT Equipment
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.