At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.
Provide Field Operations technical support to U.S. Army, U.S. Air Forces & U.S. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries: Germany, Belgium, United Kingdom, Spain, and Italy, Kuwait, UAE & Africa. Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.
Duties of the Field Service Representative in this EMEA area of operations include the following:
- Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR) systems-in general to the European based U.S. Army, U.S. Air Forces & U.S. Navy Enterprise
- Perform installations and removals of trunked and conventional LMR systems and assigned support locations include but are not limited to the following countries: Germany, Belgium, United Kingdom, Spain, Italy, Africa, & Greece
- Client focused behavior and services, externally to clients and internally to colleagues and contact partners including on time delivery
- Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
- Support the entire communication needs of the customer by championing the complete Motorola Service and Sales portfolios
- Customer Resolution Support - The employee shall communicate project updates to the customer and resolve minor administrative actions (an administrative action is not having access to a room for work to start or continue). Project related issues (Customer wants to change the scope of the project), shall be reported directly with the employees supervisor
- Operate and maintain equipment required to support trunked and conventional LMR systems
- Maintain/program/optimize/troubleshoot/repair radio repeaters, portable radios, mobile radios, base stations and dispatch/communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems.
- Manage and resolve escalated customer issues to successful resolution
- Employee must be able to receive, review, diagnose customer LMR equipment, determine the fix and repair actions for the LMR equipment, repair, test and calibrate the customers equipment back to OEM standards, document the receipt, repair, calibration & return of the customers LMR equipment using the FSED automated MCM Comm Shop 360 administrative program or its replacement
- Provide user "refresher" training to include first echelon field training regarding subscribers and trunked radio infrastructure
- Provide on-site response, infrastructure equipment repair, local technical support service and Network Preventive Maintenance Service on Motorola ASTRO® 25 LMR systems and related equipment.
- Support all Service Level Agreements (SLA) associated with established contract.
- Provide administrative reports in direct support of recurring and nonrecurring contracts as well as one time reports required by man