You have a feel for what customers want and what makes them happy? And you have the necessary analytical know-how to collect, condense and evaluate customer feedback and draw the appropriate conclusions? Which you ideally use in a company that not only promises work-life balance, development and diversity, but also lives them with the right benefits and a unique corporate culture? Perfect! Your "Customer Experience" team is looking forward to meeting you! 
   Your Tasks 
  -  Together with your "Customer Experience" team, you are our direct link to the customer.
-  To this end, you look after our tools for recording customer experiences and develop them further.
-  You translate customer feedback into recommendations for action and regularly coordinate this with our product and service teams.
-  Together, you turn us into "customer understanders" and thus bring us ever closer to our customers.
-  You will also contribute to strengthening our customer-centric ING culture with internal trainings, seminars and events.
 Your Profile 
  -  Degree in economics or a comparable qualification
-  Several years of practical experience in the management of customer feedback and customer satisfaction
-  Good knowledge of customer analytics or market research
-  Analytical mindset
-  The ability to identify customer concerns and derive measures based on data
-  Team spirit and communication skills
-  Presentation and moderation skills
-  Very good written and spoken German and English
 We offer many benefits 
  -  Company pension plan, capital-building offers, free Deutschlandticket & bicycle leasING, company restaurant
-  Remote working depending on the position and department and in line with the company, regulatory and legal requirements; individualized work schedule models, sabbatical, subsidization of nursing & childcare costs
-  Personal budget for continuing education and development as well as health; plus, a personal budget to set up your mobile working space
 Ready for a new job? 
  At ING we are colorful and diverse: different personalities with different perspectives - an international culture where we value and appreciate each other. We believe in substance over style, people instead of labels. 
   This describes you to a T? 
  Simply apply online - your resume is all we need to get to know you, a cover letter is optional!