Lovehoney Group is the world’s leading sexual wellbeing company. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a smooth online shopping experience.
Lovehoney employs over 900 awesome, diverse & driven people throughout our 9 offices across the globe, celebrating a broad spectrum of talents in engineering, industrial design, sales, and marketing.
We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
We are currently recruiting a Customer Support Specialist based in Germany. Partnering directly with the Customer Support Manager, your focus will be on delivering an exceptional customer experience.
- Respond to customer emails in German and English.
- Handle customer calls in German and English.
- Engage with customers via Live chats in German and English.
- Process customer returns and issue refunds.
- Manage customer inquiries on our various marketplaces.
- Fluency in German (mother tongue level) and an excellent command of English.
- Strong interpersonal and communication skills.
- Prior experience in customer support roles.
- Ability to multi-task and make quick decisions.
- Proficiency in using customer relationship management software.
- A welcoming workplace full of drinks, snacks, and friendly faces, as well as a range of benefits that make working with us an unforgettable experience.
- Fun team-building events, including dinners, barbecues, and games, that bring our team together and foster a sense of community
- Discount Shopping Portal: Access to unique discounts at high street retailers, hotels, and service providers through Perks at Work.
- A hybrid work model that allows for flexibility and work-life balance, with three days a week in-office
- 25 holiday days a year, plus an extra day for every year you are with Lovehoney, giving you plenty of time to rest, recharge, and explore
Lovehoney group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation
This role can be worked on a fully remote basis.
If we have got you interested and you are open to taking the next step, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup
Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/